Questions

Question about directories

Hello,
We have a faculty member that goes by Chase Rockwood. He is showing up in the directory as Thomas Rockwood and students are not finding him in the directory or on the registration system. In Workday they have changed his name to Chas...

1 Answer

Kristy Linford Last activity on 9/16/2025 7:41:00 AM by Ian Black

Zoom access

In the past, I have had a link to my Zoom account on my homepage of Canvas. It's not there now. Can I get it back? If not, how do I set up Zoom conferences?

1 Answer

Cheryl Elsmore Last activity on 9/15/2025 9:37:51 AM by Camren Cannon

In the past, I have had a link to set up Zoom conferences on my homepage of Canvas. I don't see it there now, so can I get it back? If not, how do I access Zoom?

1 Answer

Cheryl Elsmore Last activity on 9/15/2025 9:37:03 AM by Camren Cannon

Thank you letter

So I got a notification from the school about how I need to send a thank you letter because it is required information for me to complete my scholarship information, however, when I went to the scholarship dashboard that is used to display the sc...

1 Answer

Ben Webster Last activity on 7/28/2025 9:30:53 AM by Rebecca Beck

Canvas Contact List

Hello. The contact list for my BYUI Pathway Course (PUBH 440) will only upload and populate one page of names. (20 names total) I had four pages with over 70 names prior to this problem. I would appreciate any suggestions. Thank you. Ron Turner

1 Answer

Ronald Turner Last activity on 5/28/2025 8:11:31 AM by Rebecca Beck

Zoom Cloud Recordings

How can I find my Zoom Cloud Recordings? When I go to my Zoom account it says, "Your IT admin has disabled the access to your recordings page, you can contact IT admin for more details". I tried going into "My Media" but it only had one of the re...

1 Answer

Sabrina Johnson Last activity on 3/17/2025 10:24:29 AM by Rebecca Beck

Changing mobile phone number

Hello! I'm trying to change the mobile number that the code gets sent to, how would I do that?

1 Answer

Jaxon Stringam Last activity on 3/3/2025 10:04:55 AM by Camila Ogden

Calendar customization

On the calendar in canvas, we can see that the current day is highlighted in a light color, however, it is very difficult to distinguish that color from the other colors on the calendar. Is there a way we can customize that color to make the high...

1 Answer

Jeshua HarKer Last activity on 2/19/2025 10:38:40 AM by Rebecca Beck

Canvas app

As a Pathway Worldwide student the Canvas app has been especially helpful to access and complete class work no matter where I am.
I am logged into Canvas and do not see my classes. I logged out and in again and do not see them. Is this a know...

1 Answer

Bailey Rene` Short Last activity on 1/22/2025 11:22:16 AM by Rebecca Beck

Course material

For some reason I can't access the book in my class. I click in course material but it always has "error ". This is for PH 105. What would you best recommend I do?

1 Answer

Natalie Crossley Last activity on 1/10/2025 11:58:19 AM by Rebecca Beck

Adobe

I am in ART 125. While trying to download my Adobe software, I accidentally signed in with my personal Google account instead of my Pathway email. I need your help to correct this. Can you direct me to where I can go for help switching my Adobe a...

1 Answer

Greta Isa Last activity on 1/9/2025 10:10:21 AM by Camren Cannon

"all courses" tab (MFS Students Module & HIM Module)

Hello,
I hope you are well! These two modules are missing from my "all courses" tab (MFS Students Module & HIM Module). May I please ask where I can find them?

Thank you!!

2 Answers

Lannah Smith Last activity on 1/9/2025 1:03:37 PM by Rebecca Beck

My computer is brand new and hasn’t been letting me on I-learn, thus making it difficult for me to get assignments done. What would you recommend for me?

1 Answer

Dallin Lewis Last activity on 12/13/2024 8:17:01 AM by Rebecca Beck

Sis

Please how can I retrieve my admission letter and my acceptance letter from BYU Idaho Online? My emails were deleted so I can't get it from there.

1 Answer

Ajayi Oghenerhievwunu Oris Ajayi Last activity on 11/1/2024 12:06:21 PM by Camila Ogden

Dou on my new device

Hello,
I need assistance since my new Ipad device don't have Dou App. My IPhone has the Dou mobile app but I will return this to my company and I can no longer access once I will return the IPhone. I tried to set up the Dou on my new device b...

1 Answer

Christian Yongco Last activity on 10/25/2024 8:11:01 AM by Rebecca Beck

Webcam camera

Hi,
"I was trying to access Proctorio remotely, and now the webcam won't turn off."

1 Answer

Mpho Matsewane Last activity on 10/22/2024 12:50:30 PM by Rebecca Beck

Duo bypass code

Please how do I get my bypass code

1 Answer

ita Okon Last activity on 9/25/2024 11:30:52 AM by Rebecca Beck

Links Refreshing

My canvas has been acting weird lately. My Canvas is constantly refreshing itself, and when I click on a link from Canvas, it's constantly refreshing it and taking me back to my Canvas tab and I have to click on the tab of the link to go back to ...

1 Answer

Lydia Adams Last activity on 9/24/2024 12:17:42 PM by Rebecca Beck

Canvas

I need access to my canvas, verification code is not forthcoming

1 Answer

James OMALE Last activity on 9/19/2024 12:14:28 PM by Rebecca Beck

Can't download Adobe Products

Hi My name is Leonard Sam and I am a Pathway Student who now enrolled in BYU Idaho.
I am trying to download and Install the Adobe Products but It gives me "access denied" prompt.
Please help me download and Install the sofware so I can d...

1 Answer

Leonard Sam Last activity on 9/16/2024 1:14:37 PM by Rebecca Beck

What happens to my files?

What happens to my files after I graduate? Will I still have access to my cloud? Emails? Etc?
How does that work?
Thanks!
Michelle

1 Answer

Michelle Neser Last activity on 7/23/2024 8:38:52 AM by Rebecca Beck

Software Center forced Updates

I think this will be the third time in two weeks that this has gone through our office. We are a call center. Is there a better time of day this can be done?

1 Answer

Carlisa Craft Last activity on 6/28/2024 11:56:11 AM by Rebecca Beck

AI and AI Images

Do we have access to create images using AI?

1 Answer

Carlisa Craft Last activity on 6/17/2024 7:07:17 PM by Ron Vallejo

Add another number

Please, help me how to add another number to receive the code to enter in my portal, I am outside of my country for two weeks, and my original number Is not active in other country, I need to add another one , How can do that? -

1 Answer

Tanya Toala Last activity on 6/7/2024 8:09:11 AM by Rebecca Beck

Zoom recordings

Good morning!
I teach Ensign College Accounting 101 and am the ACL.
I have just begun having Zoom office hours. My desire is to record them and make the recordings accessible to myself and especially to my students. I have tried to reco...

1 Answer

Keith Cavanaugh Last activity on 5/20/2024 8:26:24 AM by Rebecca Beck

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