Service Catalog

Categories (15)

Something Broken? Click Here

• Need IT Help?
• Issues With BYU-Idaho Technology?
• Call (208) 496-1411 for Quick Help


• Phones and Fax
• Email and Messaging
• Zoom


• I-Learn & I-Plan Requests
• Workday Requests
• General Software Requests


• Identity Management
• Role/Permission Requests
• Feith & CX Account Requests

Computers & Devices

• IT Equipment Requests
• New Hire Equipment
• VDI Requests

IT Specific Systems

• Servers & Databases
• iSeries
• Software Engineer Requests


• Printer Support

File Storage & Sharing

• File Share Requests
• Feith Requests
• Network Storage

Network Access

• WiFi
• Network Move/Add/Change

Office Moves

• IT Equipment Move Request

Classroom & Lab Technology

• Tech in Classrooms & Labs
• Lab Software Request
• Classroom/Lab Technology Requests

IT Projects

Contact your IT Portfolio Manager for new project Requests.

IT Governance

• Schedule a Meeting
• Office Supplies & Honor Drawer Items
• Request for New Self-Help Article

Church Leaders

-Form to report technology issues for church leaders that meet on the BYUI campus.

IT Security

• Cloud Vendor Security Review
• IT Security Related Requests

Services (1)

IT Help

Please use this form to request help from the IT Service Desk team. For the fastest service during normal business hours (7:30 AM-8 PM, M-F), please call the IT Service Desk at 208-496-9009. Otherwise, feel free to request help through this form.