Software Center forced Updates

I think this will be the third time in two weeks that this has gone through our office. We are a call center. Is there a better time of day this can be done?
1 Answer
Carlisa Craft Last activity on 6/28/2024 11:56:11 AM by Rebecca Theis

AI and AI Images

Do we have access to create images using AI?
1 Answer
Carlisa Craft Last activity on 6/17/2024 7:07:17 PM by Ron Vallejo

Add another number

Please, help me how to add another number to receive the code to enter in my portal, I am outside of my country for two weeks, and my original number Is not active in other country, I need to add another one , How can do that? -
1 Answer
Tanya Toala Last activity on 6/7/2024 8:09:11 AM by Rebecca Theis

Zoom recordings

Good morning!
I teach Ensign College Accounting 101 and am the ACL.
I have just begun having Zoom office hours. My desire is to record them and make the recordings accessible to myself and especially to my students. I have tried to reco...
1 Answer
Keith Cavanaugh Last activity on 5/20/2024 8:26:24 AM by Rebecca Theis

zoom acct

I am rying to log into my byui zoom acct and it won't let me. I used it last semester and now I can no longer access it
1 Answer
Teresa Nielsen Last activity on 4/24/2024 8:04:54 AM by Rebecca Theis licensed student benefits?

I ask my students to:
sign in to, then under Access Student Benefits , tap [Explore], then under Learning Resources , tap Software, then expect them to download, install and license a software item used in m...
1 Answer
Carl Gibbons Last activity on 3/12/2024 3:25:58 PM by Rebecca Theis


Is my password somehow under threat? I have carefully selected a password that is pertinent to my online presence and hate to change it.
1 Answer
Marden Pond Last activity on 2/20/2024 11:28:51 AM by Jacob Hamm

How to upload a video to assignment using my media

I need help uploading a video to an assignment using my media. Could you help me out?
1 Answer
Rachel Braga Last activity on 1/30/2024 4:44:58 PM by Jacob Hamm

Internshp approval link is not working

It appears that the internship approval link is not working. I get a blank screen or a "circle of death".
1 Answer
Carrie Briscoe Last activity on 1/12/2024 5:01:16 PM by Jacob Hamm

Duo App

It's been over a week trying to access my Duo code to no avail. I've downloaded the mobile app et cetera. What do I do?
1 Answer
Malvin Shinga Last activity on 1/9/2024 8:02:08 AM by Rebecca Theis

Pathway student degree online

It's been two weeks failing to do my assignments because of duo authentication is not sending passcode to my device so that I that I can login and do my assignments. I will be happy if you help me this technical error.
1 Answer
Geoffrey Dzowa Last activity on 11/27/2023 11:01:06 AM by Jacob Hamm

Grad Planner Glitch

When I try to change my major in Grad Planner, I am able to select the new major, but then it won't generate any content. I have waited for 10 minutes and nothing else loads. It seems to want me to select a catalog year, but I have no way to do i...
1 Answer
Jill Rasmussen Last activity on 10/27/2023 1:45:11 PM by Ron Vallejo

Microsoft Excel Account

When I try to sign into my school account on Excel it says "we can't connect you".
1 Answer
Melissa Ann Gibbs Last activity on 10/24/2023 8:19:29 AM by Nate Wilkinson

Sound on recordings

How do I get the sound on videos used in my zoom recording to work.
1 Answer
Deisha McMurray Last activity on 10/19/2023 4:07:28 PM by Rebecca Theis

Signing into Campus computers with BYU-I credentials

While attempting to sign-in to campus computers (more specifically in-class systems that are connected to projectors). It says it has an ethernet connection as I attempt to sign-in with my BYU-I credentials. After attempting to sign-in it says th...
1 Answer
Jacob Strong Last activity on 9/27/2023 11:53:14 AM by Nate Wilkinson

Zoom Cloud Recordings

How can I find my Zoom Cloud Recordings? When I go to my Zoom account it says, "Your IT admin has disabled the access to your recordings page, you can contact IT admin for more details".
1 Answer
Cody Murdock Last activity on 6/12/2023 4:36:14 PM by Cody Murdock