Questions

Sis

Please how can I retrieve my admission letter and my acceptance letter from BYU Idaho Online? My emails were deleted so I can't get it from there.

1 Answer

Ajayi Oghenerhievwunu Oris Ajayi Last activity on 11/1/2024 12:06:21 PM by Camila Ogden

Hello,
I need assistance since my new Ipad device don't have Dou App. My IPhone has the Dou mobile app but I will return this to my company and I can no longer access once I will return the IPhone. I tried to set up the Dou on my new device b...

1 Answer

Christian Yongco Last activity on 10/25/2024 8:11:01 AM by Rebecca Theis

Webcam camera

Hi,
"I was trying to access Proctorio remotely, and now the webcam won't turn off."

1 Answer

Mpho Matsewane Last activity on 10/22/2024 12:50:30 PM by Rebecca Theis

Duo bypass code

Please how do I get my bypass code

1 Answer

ita Okon Last activity on 9/25/2024 11:30:52 AM by Rebecca Theis

Links Refreshing

My canvas has been acting weird lately. My Canvas is constantly refreshing itself, and when I click on a link from Canvas, it's constantly refreshing it and taking me back to my Canvas tab and I have to click on the tab of the link to go back to ...

1 Answer

Lydia Adams Last activity on 9/24/2024 12:17:42 PM by Rebecca Theis

Canvas

I need access to my canvas, verification code is not forthcoming

1 Answer

James OMALE Last activity on 9/19/2024 12:14:28 PM by Rebecca Theis

Can't download Adobe Products

Hi My name is Leonard Sam and I am a Pathway Student who now enrolled in BYU Idaho.
I am trying to download and Install the Adobe Products but It gives me "access denied" prompt.
Please help me download and Install the sofware so I can d...

1 Answer

Leonard Sam Last activity on 9/16/2024 1:14:37 PM by Rebecca Theis

What happens to my files?

What happens to my files after I graduate? Will I still have access to my cloud? Emails? Etc?
How does that work?
Thanks!
Michelle

1 Answer

Michelle Neser Last activity on 7/23/2024 8:38:52 AM by Rebecca Theis

Software Center forced Updates

I think this will be the third time in two weeks that this has gone through our office. We are a call center. Is there a better time of day this can be done?

1 Answer

Carlisa Craft Last activity on 6/28/2024 11:56:11 AM by Rebecca Theis

AI and AI Images

Do we have access to create images using AI?

1 Answer

Carlisa Craft Last activity on 6/17/2024 7:07:17 PM by Ron Vallejo

Add another number

Please, help me how to add another number to receive the code to enter in my portal, I am outside of my country for two weeks, and my original number Is not active in other country, I need to add another one , How can do that? -

1 Answer

Tanya Toala Last activity on 6/7/2024 8:09:11 AM by Rebecca Theis

Zoom recordings

Good morning!
I teach Ensign College Accounting 101 and am the ACL.
I have just begun having Zoom office hours. My desire is to record them and make the recordings accessible to myself and especially to my students. I have tried to reco...

1 Answer

Keith Cavanaugh Last activity on 5/20/2024 8:26:24 AM by Rebecca Theis

zoom acct

I am rying to log into my byui zoom acct and it won't let me. I used it last semester and now I can no longer access it

1 Answer

Teresa Nielsen Last activity on 4/24/2024 8:04:54 AM by Rebecca Theis

portal.azure.com licensed student benefits?

I ask my students to:
sign in to portal.azure.com, then under Access Student Benefits , tap [Explore], then under Learning Resources , tap Software, then expect them to download, install and license a software item used in m...

1 Answer

Carl Gibbons Last activity on 3/12/2024 3:25:58 PM by Rebecca Theis

password

Is my password somehow under threat? I have carefully selected a password that is pertinent to my online presence and hate to change it.

1 Answer

Marden Pond Last activity on 2/20/2024 11:28:51 AM by Jacob Hamm

How to upload a video to assignment using my media

Hello,
I need help uploading a video to an assignment using my media. Could you help me out?

1 Answer

Rachel Braga Last activity on 1/30/2024 4:44:58 PM by Jacob Hamm

Internshp approval link is not working

It appears that the internship approval link is not working. I get a blank screen or a "circle of death".

1 Answer

Carrie Briscoe Last activity on 1/12/2024 5:01:16 PM by Jacob Hamm

Duo App

It's been over a week trying to access my Duo code to no avail. I've downloaded the mobile app et cetera. What do I do?

1 Answer

Malvin Shinga Last activity on 1/9/2024 8:02:08 AM by Rebecca Theis

Pathway student degree online

It's been two weeks failing to do my assignments because of duo authentication is not sending passcode to my device so that I that I can login and do my assignments. I will be happy if you help me this technical error.

1 Answer

Geoffrey Dzowa Last activity on 11/27/2023 11:01:06 AM by Jacob Hamm

Grad Planner Glitch

When I try to change my major in Grad Planner, I am able to select the new major, but then it won't generate any content. I have waited for 10 minutes and nothing else loads. It seems to want me to select a catalog year, but I have no way to do i...

1 Answer

Jill Rasmussen Last activity on 10/27/2023 1:45:11 PM by Ron Vallejo

Microsoft Excel Account

When I try to sign into my school account on Excel it says "we can't connect you".

1 Answer

Melissa Ann Gibbs Last activity on 10/24/2023 8:19:29 AM by Nate Wilkinson

Sound on recordings

How do I get the sound on videos used in my zoom recording to work.

1 Answer

Deisha McMurray Last activity on 10/19/2023 4:07:28 PM by Rebecca Theis

Signing into Campus computers with BYU-I credentials

While attempting to sign-in to campus computers (more specifically in-class systems that are connected to projectors). It says it has an ethernet connection as I attempt to sign-in with my BYU-I credentials. After attempting to sign-in it says th...

1 Answer

Jacob Strong Last activity on 9/27/2023 11:53:14 AM by Nate Wilkinson

Zoom Cloud Recordings

How can I find my Zoom Cloud Recordings? When I go to my Zoom account it says, "Your IT admin has disabled the access to your recordings page, you can contact IT admin for more details".

1 Answer

Cody Murdock Last activity on 6/12/2023 4:36:14 PM by Cody Murdock

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