Help Guides

-Self-help guides for BYUI technology and software
-Curated, verified, and tailored for all BYUI students and employees

Categories (16)

Church Accounts

- Information about using Church Accounts for authentication at BYU-Idaho.
Expand

Student Resources

-Help guides for students
-Most common issues
-FAQ's
Expand

2-Factor Authentication

-2FA with DUO Mobile
-DUO Setup
-Troubleshooting
Expand

Campus Devices

-Printers
-Phones
-Computers
-I-Cards
Expand

Classroom Technology

-AirMedia
-Projectors
-Hardware (Mouse, keyboard, etc.)
Expand

BYUI Software

-Canvas, Zoom, I-Plan, Adobe, VDI
-Equella, Feith, VPN, McGraw-Hill
-G-Suite, Proctorio, Mac Bootcamp
Expand

Microsoft

-Microsoft Office, OneDrive, Teams
-Info about support
-How to access these tools
Expand

Email/Outlook

-Setting up
-Managing
-Troubleshooting
Expand

Wi-Fi & Wired Network

-Connecting, troubleshooting, and using Wi-Fi
-How to create Visitor accounts
-Terminology
Expand

Cybersecurity

-Anti-virus information
-Preventing security threats
-Password protection
Expand

Retiree, Alumni, & Missionary Accounts

-Information about retiree and alumni system access (Microsoft, Adobe, etc.)
-Access for missionaries
-Who to call for issues
Expand

Pathway

-Pathway Connect Login
-Pathway Worldwide Login
Expand

Frequently Asked Questions (FAQ's)

-Common questions about IT systems, issues, etc
-General tech questions
Expand

Remote Work Resources

-Admin/Staff Resources & FAQ's
-Student Resources & FAQ's
-Remote Security FAQ's
Expand

Employee Guides

-Common tech topics for BYUI employees
Expand

Artificial Intelligence

-User disclosures, safety measures, privacy information, and data retention
Expand

Articles (3)

How to Silence Your Phone or Enable Do Not Disturb

Instructions on how to how to silence a phone or enable Do Not Disturb

Making Changes to Online Courses

Instructions for online instructors on how to request a change or fix to your course

Using Role Manager

This help guide can help to train faculty and employees on how to use role manager and how to identify who to talk to in order to add users to access content.