Help Guides

-Self-help guides for BYUI technology and software
-Curated, verified, and tailored for all BYUI students and employees

Categories (17)

Church Accounts

- Information about using Church Accounts for authentication at BYU-Idaho.
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Student Resources

-Help guides for students
-Most common issues
-FAQ's
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2-Factor Authentication

-2FA with DUO Mobile
-DUO Setup
-Troubleshooting
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Campus Devices

-Printers
-Phones
-Computers
-I-Cards
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Classroom Technology

-AirMedia
-Projectors
-Hardware (Mouse, keyboard, etc.)
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BYUI Software

-Canvas, Zoom, I-Plan, Adobe, VDI
-Equella, Feith, VPN, McGraw-Hill
-G-Suite, Proctorio, Mac Bootcamp
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Microsoft

-Microsoft Office, OneDrive, Teams
-Info about support
-How to access these tools
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Email/Outlook

-Setting up
-Managing
-Troubleshooting
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Wi-Fi & Wired Network

-Connecting, troubleshooting, and using Wi-Fi
-How to create Visitor accounts
-Terminology
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Cybersecurity

-Anti-virus information
-Preventing security threats
-Password protection
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Retiree, Alumni, & Missionary Accounts

-Information about retiree and alumni system access (Microsoft, Adobe, etc.)
-Access for missionaries
-Who to call for issues
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Pathway

-Pathway Connect Login
-Pathway Worldwide Login
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Frequently Asked Questions (FAQ's)

-Common questions about IT systems, issues, etc
-General tech questions
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Remote Work Resources

-Admin/Staff Resources & FAQ's
-Student Resources & FAQ's
-Remote Security FAQ's
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IT Service Desk

-Information about the technical support and services provided by the IT Service Desk
-Guides & explanation for the software used during support
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Employee Guides

-Common tech topics for BYUI employees
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Artificial Intelligence

-User disclosures, safety measures, privacy information, and data retention
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