Help Guides

-Self-help guides for BYUI technology and software
-Curated, verified, and tailored for all BYUI students and employees

Categories (14)

Student Resources

-Help guides for students
-Most common issues
-FAQ's

2-Factor Authentication

-2FA with DUO Mobile
-DUO Setup
-Troubleshooting

Campus Devices

-Printers
-Phones
-Computers
-I-Cards

Classroom Technology

-AirMedia
-Projectors
-Hardware (Mouse, keyboard, etc.)

BYUI Software

-Canvas, Zoom, I-Plan, Adobe, VDI
-Equella, Feith, VPN, McGraw-Hill
-G-Suite, Proctorio, Mac Bootcamp

Microsoft

-Microsoft Office, OneDrive, Teams
-Info about support
-How to access these tools

Email/Outlook

-Setting up
-Managing
-Troubleshooting

Wi-Fi & Wired Network

-Connecting, troubleshooting, and using Wi-Fi
-How to create Visitor accounts
-Terminology

Cybersecurity

-Anti-virus information
-Preventing security threats
-Password protection

Retiree, Alumni, & Missionary Accounts

-Information about retiree and alumni system access (Microsoft, Adobe, etc.)
-Access for missionaries
-Who to call for issues

Pathway

-Pathway Connect Login
-Pathway Worldwide Login

Frequently Asked Questions (FAQ's)

-Common questions about IT systems, issues, etc
-General tech questions

Remote Work Resources

-Admin/Staff Resources & FAQ's
-Student Resources & FAQ's
-Remote Security FAQ's

IT Service Desk

-Information about the technical support and services provided by the IT Service Desk
-Guides & explanation for the software used during support