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- Common questions about student remote resources
- Questions about Zoom, DUO, Proctorio, etc.

-Important technical information for students moved from BYU-Pathway Worldwide to BYU-Idaho Online
-Support Information

-Information regarding the privacy and laws for student accounts (FERPA)
-Cases when a missionary cannot access the internet for school purposes
-Description of the Missionary Privacy Release form and the required process

- General questions about DUO 2FA
- Authentication in Testing Center
- Authentication notices and frequency

- Minimum computer requirements for I-Learn
- Recommended software and browser plug-ins
- Zoom bandwidth requirements

- Requesting Access
- Setting Up
- Escalating

Tutor website issues turned from KB to help guide. Helps students schedule tutoring appointments.

- How to login as a PathwayConnect Student
- How to login as a Pathway Worldwide Student

- Error about logging in with Church Account
- Error: Only Online Certificates & Degrees students accepted after 2019 can login with their church account

- How to login to Workday with BYUI
- Full time and student employee login

-Login steps for new Online students
-Expected behavior and tips

- Why VDI is Required for Access to iSeries at Student/Multi User Workstations
- How to Install/access iSeries in VDI
- Who to Call When Issues Arise

- How VDIs work
- Why students need this
- How to log off
- How to save files on a VDI
- Frequently Asked Questions