If you are a BYUI student and you get this error message, or even as a first step for Pathway students, please refresh the page and try basic troubleshooting (delete your cache and cookies).
If you are a Pathway student and the above does not work, this error typically occurs because a Pathway Connect student tries to sign in using the login process meant for a Pathway matriculating student such as a PWOL (Pathway Worldwide student).
How to Resolve the Issue
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A Pathway Connect student should be taking the flow on the right. Using the yellow Pathway log-in button on Canvas.
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A PWOL student should click on the blue BYU-Idaho login, then click the BYU-Pathway Worldwide button on secure.byui.edu. If a student who is not registered with BYU-Idaho does this, they would be blocked with that error message.
If you are a PWOL student and this does not go away after basic troubleshooting or by following the flow above, please contact the IT Service Desk with the information below.
Contact Us
If you still need help, call us at (208) 496-9009 or start a Live Chat with us.
Hours of Operation: Mon - Fri 7:30 AM - 8:00 PM, Sat 10:00 AM - 4:00 PM Mountain Time
(excluding weekly devotional, forum hour and University Recognized holidays)