Services A-Z (141)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Academic Petition

Accounting/International Services Wire Process

Active Directory

Request username and password support, CAS login issues, a new service account, or LDAP support.

Additional Classroom Technology Request

Please use this request form any additional classroom needed hardware

Admissions Contact Us

A service for students to use to leave Admissions-related feedback

Advising Online Course Authorizations

This form is used for advisers and departments to request online course authorizations for students.

Alternative Loan Request

ArcGIS Student Request

Auxiliary Services Engineering

This is for Auxiliary Services IT

B

BSC Contacts Setup

Since we have agents returning in fall, we need our computer setup in the Biddulph returned to normal. Agents had checked out monitors to use at home, but now they are being returned and need to be reinstalled here. This will be approximately 30 desk setups that need to be reinstalled. The sooner we can get this done, the better so we can move more agents in office.

Business Solutions Quality Assurance Specialist

The Business Solutions Quality Assurance Specialist completes various evaluations of phone call, email, live chat, and walk-in interactions resolved by the BSC to ensure quality work is being done.

Business Solutions Reports and Systems Specialist

The Reports, Research, Solutions, and Systems Specialist (R2S2) supports the entire BSC Organization by collecting data and running reports on the information we gather from our phone, live chat, and e-mail agents. These reports are used to help the BSC and its partners know what issue(s) students and organizations are experiencing. An R2S2 employee will research and present different options to solve these concerns. Research can extend into subjects we would like to explore and proposals for possible improvements. This position requires 15 - 20 hours of work and reports to the Business Solutions manager.

BYU-I Lost Something

So, you lost something. That's okay! We can help you find it. Please submit this form and we will see if it has been turned in to the lost and found.

BYU-Idaho Feedback

BYU-Idaho Feedback Form

BYU-Pathway Worldwide Accounting Form

C

Campus Email Submission

Form used to submit content for the Advisory and the Feed.

Campus Tour Request

Cellular

Request for all cellular issues if you have a plan with the University. If there are any questions regarding this request, a Cellular Representative will be in touch with you. PLEASE VERIFY THE ACCURACY OF ALL INFORMATION AS RESOLUTION IS DEPENDENT ON THIS.

Certificate of Insurance

Certificate of Insurance

Change Start Date Request

Please indicate if you would like to change your BYU-Idaho start date from Spring 2020 to Fall 2020. Once this form is submitted, the Admissions office will evaluate your request and may reach out to you via your BYU-Idaho email.

Cisco Jabber (Soft-phone) Request

Please use this form to request access to Jabber and to be enable to receive and place phone calls off-campus.

Cisco Jabber (Student Employee) Request

This is for call center managers to request off-site access enabled for student employees using Cisco Jabber.

Classroom/Lab Computer Issue

Request support with a computer located in a classroom or lab.

Comprehensive Review

A full review of a new or redeveloped course, done in two stages:
Stage 1: Standards Review and Student Review.
Stage 2: Copyright check and a full copyedit of the course.
(If you desire a full review of any course that is NOT new or recently redeveloped, please select the "Special Review" option instead.)

Computer Loan Request for Off-Campus Usage

Please use this form to request a University provided, loaned device for full-time employees who requires work off-campus.

Contact Us

Current Page Builder Component Issues or Errors

Please submit any bugs or issues that you are having with any existing Pagebuilder components.

CVN Issue

Request service to the CVN (Campus Video Network) system.

Cx Account Request

D

Data Backup Request

Request that the data hosted on your server be copied to a backup location.

Data Warehouse

Request an addition or change to the Data Warehouse.

Database

Request the creation, migration, change to, or refresh of a database.

Decommission a Server

Request that a server/VM be shut down and deleted, and the DNS records and firewall rules removed.

Diploma or Certificate Application

Disable user CX account

Please specify the username of the user that you would like disabled.

DNS Request

Request the addition, change or removal or a Domain Name System.

Dropped Call Issues

Please use this form to report issues such as dropped calls or other anomalous phone problems.

DVN Hardware Install Request

Request installation of DVN (Campus Video Network) display on campus.

E

ECI Fix / Improvement Request

Employee Desktop/Laptop Issue

Request support for a BYU-Idaho issued employee computer/laptop.

Employee Expectations | Authorized Remote Work Standards

This is an official agreement form used by student employees when authorized to work remotely.

Employee Expectations | Student Information System Access

This is an office agreement form used when requesting additional student information system access.

Employee Internet Issue

Request support for a BYU-Idaho issued employee computer with Wi-Fi, or Ethernet connection issues.

Employee VM Issue

Request service to an existing virtual desktop computer.

Employee VM Request

Request a virtual desktop instance.

Ensign College Support

This request form is to be used by authorized users only (intended use by Ensign College administrators and Ensign College support resources only).

Equella Permission Request

Request help with issues that need to be escalated to the Equella Admin, including user additions and removals.

F

FA Help Center

Feith - Delete User Account

Please specify the name and username of the feith user you would like deleted.

Feith Requests / Issues

Request a new feature or change to your Feith service.

Final Grade Submit Issue

This request is for identifying issues with the Final Grade Submit tool.

Financial Aid Contact Us

Fusion Support

This is for service issues with Fusion. Fusion is the software that authorizes access to the Hart exercise room.

G

H

Help Request

Submit your question/feedback here and we will get back to you within 2 business days.

I

Identity Access Management

Request the creation or change an existing Role, File Share or Mailbox.

Immunization Tracker

PLEASE READ THE INSTRUCTIONS CAREFULLY. This tracker is designed to allow each student to upload their current immunizations. This allows the student to complete clinicals, facility experiences and externships, depending upon the program in which the student is enrolled.

Improvement Review

A review of all course components that were changed/updated during an Improvement project.
A Student Review only.
(If major changes were made throughout the entire course, a basic Improvement Review may not be sufficient. If a full review of the course is necessary, please select a "Special Review" instead and under "Desired Review Components," please note that you wish to have a full review done.)

Incomplete Contract Request

Please be sure to fill this form out completely. After a form is submitted, the information will be sent to Student Records and Registration and Course Improvement to begin the incomplete process. An incomplete contract typically takes 2-3 business days to process.

International Office - Financial Petition Request

You will have 5 calendar days to fill out your petition and submit it. Please make sure it is in final form with any attachments you would like the committee to review. You will not be able to make changes once it is submitted. When you submit your filled out petition, our office will send it to your sponsor for review. Your sponsor will be invited to make additional comments. They will have 5 calendar days to review and make comments. After 5 calendar days, the sponsor will no longer be able to see your petition request or make comments. Your petition will then move forward for committee review. It may take up to 2 weeks for your final response from committee review.

Internet Subsidy Request

This form is for employees to request a stipend for better internet service during remote work periods. Your supervisor reserves the right to determine the subsidy amount. Please be sure to attach an image of your internet bill or receipt so your request may be evaluated.

I-Plan Improvements

I-Plan/Grad Plan Issues (For I-Plan Group)

Request help for issues with I-Plan or Grad Plan.

iSeries Account Deletion

Request for an iSeries user account to be deleted.

iSeries Account Disablement

Please specify the name and username of the employee that you would like disabled.

iSeries Account Enablement

Enable a User's iSeries account.

iSeries Account Menu Permissions/Authorization Change

Describe the Permission/Authorization changes that you would like to have updated.

iSeries Account Request

iSeries Application Incidents

This is for iSeries Application Incidents for Student Accounts.

iSeries Application Requests

iSeries Application Requests

iSeries Username Issues

Request assistance with logging into or managing accounts within iSeries.

IT Help

Please use this form to request help from the IT Service Desk team. For fastest service during normal business hours (7am-8pm, M-F), please call the IT Service Desk at 208-496-1411. Otherwise, feel free to request help through this form.

L

Lost Claims Form

M

Map - Request

Request a map or other type of GIS development.

Marketing Research Request

Please complete the following request for help with marketing/communication research (surveys and focus groups). For other research needs visit -www.byui.edu/university-relations/research/campus-research-teams

Missionary Reassignment Refund Request

For the missionaries who returned home due to COVID-19 and then received a reassignment in the middle of the semester to request for full refund for their classes. This request should only be completed by the missionaries themselves.

Move Request

Based on your yes/no answer to various questions, additional dropdown questions will appear below.

N

Network Storage Increase

Request more space on your network drive.

New VDI

Request a new VDI service, machine pool, or software.

O

Office 365 Issue

Request support for Office 365 issues. (Including, but not limited to, Outlook, SharePoint, OneDrive, etc.)

On-Campus Approval

On-Campus Approval

One-Lesson Review

A review done during the development semester, to provide early feedback on one lesson or one course component.
A Student Review only.

Online Course Authorization (Requested by Student)

This form will be used by students who would like to take an online course, but need an authorization for that course.

Online Course Authorization (Requested by Student)

Online Course Authorization (Requested by Student)

Online Learning HR System - OSM Issues

Online Operations will use this to create a ticket that will go directly to Enterprise Application - Online Learning HR System. OSM.

Online Student Update

Form used to submit content for the Online Student Update that is sent every other Thursday.

Override Request Form

This service is for on campus students who would like to override for a semester.

P

Page Builder New Component Request Form

Propose your ideas for a new component to be considered for development in Pagebuilder.

Page Builder Training Article Suggestions

Request adjustments to Page Builder training articles if they are incorrect, could include some additional clarification, or you would like a new article created about Page Builder or Ingeniux.

Paper Request - Managed by IT

This is for all request for paper for printers/copiers

Personal Fax Number Request

Request a fax phone number.

Phone or Fax Line

Request repairs, changes, or additions to your desktop phone, Call Center phones or fax line.

Pilot Maintenance

Please use this form to submit fixes/improvements to your assigned designer. We will keep in contact throughout the lifecycle of your request. Thank you!

Printer Issue

Request support on a printing machine on-campus.

Public Campus Tour Request

R

RD Gateway Access Request

Request remote desktop access to either a server or desktop on campus.

Records Request Form

A form for students to request records from the Honor Office.

Report an I-Plan/Grad Plan Technical Issue

This form is to report a technical issue with I-Plan.

Request for Canadian Tax Form (TL11A)

Request for Canadian Tax Form (TL11A)

Request for Payment Plan

Request Unavailable 1098-T

Request Unavailable 1098-T

Restore Request

Request to restore data that is backed up by the Platform Services department.

Ricks Transcript Request

Request a transcript from Ricks

RN- BSN Application

S

Server Request

Request to build a new server.

Single Sign On Integration Request

This is to request an Integration with SSO and another site.

SIS - Student Information System Issues or Request

This is to request and remove access to the My BYUI Admin tab. Any Jenzabar or CX issues or requests should be entered with this form.

Software License Request

-Request a new license for software BYU-Idaho currently does not have a site license.

Special Review

A customizable review of a currently-running course (or a course with special circumstances).
Use this form to request any individual review task or to build your own review (e.g., a Student Review and a copyedit, just a copyedit, just a Standards and Student Review, or a complete, full review).
(For an initial review of a new or redeveloped course, please select "Comprehensive Review" instead.)

SSL Certificate Request

Request an SSL certificate, which are used to encrypt data.

Standard Pilot

Student Cellular Plan Pilot

Student Cellular Plan Pilot

Student Complaint

If you wish to file a complaint about an instructor, here are some things to consider:
• If you feel you deserve a better score on an assignment, please know that grades are determined by each instructor based upon his or her evaluation. Disagreeing with an instructor’s grade is not by itself a sufficient reason to submit a complaint. If you feel your instructor has violated policy, procedure, or treated you unfairly, you may file a complaint.
• The complaint process involves extensive investigation of both student and instructor. This process is not meant to be used on a frequent basis and should be used only with serious concerns that cannot be resolved in other ways.

T

TeamDynamix Change/Training or Other Applications

Request training for TeamDynamix at td.byui.edu or any desired changes you would like to make to TeamDynamix or Other Applications.

Technology Issues in Classroom/Lab/Conference Room

Request support for any device that is located in a classroom, lab, or conference room.

TEST Move Request

Based on your yes/no answer to various questions, additional dropdown questions will appear below.

Texting Feedback

Tuition Refund Exception Petition

This form is to petition for an exception to the university tuition refund policy. You must have OFFICIALLY dropped your course(s) during the semester for which you are petitioning. BYU-Idaho does not drop courses for nonpayment or nonattendance. Refunds cannot be given for courses in which students have recorded grades. Petitions must be submitted within one year of original tuition assessment. Please submit this petition with all supporting documentation. Incomplete petitions and petitions lacking supporting documentation will not be considered.

Tyler Williams

My computer has completely frozen up three different times in the past two days.

U

Usability Review

Username/Account Issues

Request support for your BYU-Idaho account login.

V

VDI Request

Please use this form to request a virtual desktop (VDI) for your student employees.

W

Web Content Issues

Report an issue you have encountered anywhere on the BYU-Idaho website.

Wellness Drop-In Activity

This ticket is to sign-in that you did a Wellness Drop-In Activity.

Wireless

Request support on BYU-Idaho wireless connection.

Workday (Level 2) - Break / Fix

Request a fix with any incident relating to Workday.

Workday (Level 2) - New Request

Request new integrations from Workday to different campus systems or reports regarding your employee’s information.