Holds are placed on your account to ensure you are prepared to register for courses each semester. Holds will prevent you from registering if they are not resolved. You can drop courses with a hold but you cannot register for future courses.
How do I Resolve a Hold?
You can resolve holds in the Holds tab or the Student tab on your BYU-I account. You will need to resolve each hold individually.
- Click “Resolve” and fill out the necessary information.
- If the hold is still there after completing it, click the orange “Refresh Holds” button and it should disappear.
Common Holds
Financial Responsibility Hold
The Financial Responsibility Hold consists of two parts: the Tuition Refund Notice and Student Financial Responsibility. In order to remove this hold one simply has to follow the steps below:
- Go to the Student tab and find the hold
- Once the hold has been located find the section that says "Please click here to remove this hold"
- READ all of the information given under the Tuition Refund Notice and Student Financial Responsibility sections
- Once you have read ALL the information under these two sections check the boxes acknowledging that you have READ and UNDERSTAND the stated information
- Click "Save and Refresh Hold and Eligibility Data"
Ecclesiastical Endorsement
This is a hold where you have to meet with your Bishop or religious leader.
- To clear your hold choose the option that best applies to you in the Ecclesiastical Endorsements.
- Follow the Instructions to begin the endorsement process.
- Then contact your bishop to schedule an endorsement interview
Health Care/Health Center Holds
Please contact the Health Center for questions regarding any Student Health Care or Health Center holds or a TB hold.
Past Due Debt Holds
For any of the Past Due Debt Holds, before you will be cleared to register (add/drop courses), receive a transcript (official or unofficial), or receive a diploma you will need to pay your balance in full.
Most Past Due Debt Holds will be removed automatically once you pay your debts in full. If the hold is not removed after your payments, please contact Accounting Services. 208-496-9610 or email finances@byui.edu
If you do not see a balance owed on your account, but still have a Past Due Debt Hold, please contact Accounting Services. 208-496-9610 or email finances@byui.edu
Prepayment Hold
If you have a Prepayment Hold on your account, you will be required to prepay your tuition. Before you can actually register, you will need to prepay tuition equal to the amount of credits for which you anticipate registering for the next semester. This payment will need to be made to the Hold Account on your Personal Account Summary. Once you have prepaid, you will need to contact the Accounting Services at 208-496-9610 or email finances@byui.edu the same day so the Prepayment hold can be removed.
Collections
Has your account been sent to a collection agency? For more information, visit our Collections page.
FAQs
Why can't I register for online classes?
How do I get my TB Hold removed? How do I get a Tuberculosis (TB) test?
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You will need a Tuberculosis (TB) test in order to get your TB Hold removed. The Student Health Center is available for walk-in TB testing with no appointment needed.
For more info about a TB hold please see TB Test
I have been completing the Financial Responsibility Hold but it keeps showing. What should I do?
- Log in to my.byui.edu. Go to the Student tab and find the hold. Once the hold has been located find the section that says "Resolve", Read all of the information given under the Tuition Refund Notice and Student Financial Responsibility sections. Once you have read the information, check the boxes acknowledging that you have READ and understood the stated information.
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If the hold is still showing after completing all the steps above; please completely log out, try a new browser, or clear your cookies, and click the "Refresh Hold" button. See Resolve Holds for more questions.
If you are a Pathway Worldwide Student, you might get a glitch. If that is the case, feel free to email adavidso@byupathways.org so they can fix it for you.
What is a past-due debt?
- When you do not pay your tuition before the deadline (one week after the first day of the semester), you will receive a Past Due Debt Hold. For any of the Past Due Debt Holds, before you will be cleared to register (add/drop courses), receive a transcript (official or unofficial), or receive a diploma you will need to pay your balance in full. There are other types of holds that might prevent you from using other services. For a complete list of Student Holds please read Holds.
How to lift a hold from the health center?
- If students still have a hold present or questions about health holds refer to TB Test.
I received an email about an endorsement hold, what does that mean?
- It is time to renew your continuing endorsement for your next semester. This hold only prevents you from registering for future classes. If you cannot access to your electronic endorsement please call the Student Honor Office, at 208-496-9300.
Which hold may potentially show for PWOL students and is the process the same for them to remove those holds?
- Pathway students holds are often Accounting or Honor Office issues, for these holds refer them to Pathway Worldwide support.
How do I resolve a high credit hold?
- To remove your high credit hold, please go to your Grad Planner and finish planning out your remaining class requirements. After finishing that, validate your plan and your hold should be removed. You may have to click the refresh holds button. If you have any additional questions, contact (208) 496-1411 or email advising@byui.edu.
How do I resolve an emergency contact hold?
- To resolve an emergency contact hold click the RESOLVE button then add a reliable emergency contact number.
How can I remove a Graduation Hold? I applied for my graduation review but I need to add classes for next semester.
- To remove a graduation hold call 208) 496-1411 to speak to the Student Records and Registration office to remove the hold.
What do I do if I've paid but my account still has a hold?
- If you have already paid you tuition in full, but you are still seeing the past due debt hold on your account, students can call over to the Accounting Office, for help with removing this hold. This may just be a technical issue why it has not disappeared or you may have charges on your account that you cannot see. You can contact the Accounting Office at their extension: (208) 496-1900 or email them at: finances@byui.edu to see what the problem is and resolve it.
What can I do if can't get my hold resolved?