Holds On Account

The different types of holds and how to resolve them.

Holds are placed on your account to ensure you are prepared to register for courses each semester. Holds will prevent you from registering if they are not resolved. You can drop courses with a hold but you cannot register for future courses.

How do I Resolve a Hold?

You can resolve holds in the Holds tab or the Student tab on your BYU-I account. You will need to resolve each hold individually.

1. Click “Resolve” and fill out the necessary information.
2. If the hold is still there after completing it, click the orange “Refresh Holds” button and it should disappear.

 

Common Holds

Financial Responsibility Hold

The Financial Responsibility Hold consists of two parts: the Tuition Refund Notice and Student Financial Responsibility. In order to remove this hold one simply has to follow the steps below:

1. Go to the Student tab and find the hold
2. Once the hold has been located find the section that says "Please click here to remove this hold"
3. READ all of the information given under the Tuition Refund Notice and Student Financial Responsibility sections
4. Once you have read ALL the information under these two sections check the boxes acknowledging that you have READ and UNDERSTAND the stated information
5. Click "Save and Refresh Hold and Eligibility Data"

Ecclesiastical Endorsement

This is a hold where you have to meet with your Bishop or religious leader.

1. To clear your hold choose the option that best applies to you in the Ecclesiastical Endorsements.
2. Follow the Instructions to begin the endorsement process. 
3. Then contact your bishop to schedule an endorsement interview

Health Care/Health Center Holds

Please contact the Health Center for questions regarding any Student Health Care or Health Center holds or a TB hold.

Past Due Debt Holds

For any of the Past Due Debt Holds, before you will be cleared to register (add/drop courses), or receive a diploma you will need to pay your balance in full.

Does not prevent student from ordering an official transcript. 

Most Past Due Debt Holds will be removed automatically once you pay your debts in full. If the hold is not removed after your payments, please contact Accounting Services. 208-496-9610 or email finances@byui.edu

If you do not see a balance owed on your account, but still have a Past Due Debt Hold, please contact Accounting Services. 208-496-9610 or email finances@byui.edu

Prepayment Hold

If you have a Prepayment Hold on your account, you will be required to prepay your tuition.  Before you can actually register, you will need to prepay tuition equal to the amount of credits for which you anticipate registering for the next semester. This payment will need to be made to the Hold Account on your Personal Account Summary. Once you have prepaid, you will need to contact the Accounting Services at 208-496-9610 or email finances@byui.edu the same day so the Prepayment hold can be removed.

Collections

Has your account been sent to a collection agency? For more information, visit our Collections page.

 

FAQs

Why can't I register for online classes?

• There could be a number of reasons why you can't register. Please see Resolving Holds and Requesting an Exception to Register for a Course. 
• If you are experiencing other registration issues not listed here, chat with us through the BYU-Idaho website or Contact BYU-Idaho.

How do I get my TB Hold removed? How do I get a Tuberculosis (TB) test?

•  You will need a Tuberculosis (TB) test in order to get your TB Hold removed. The Student Health Center is available for walk-in TB testing with no appointment needed. 

 I completed the Financial Responsibility Hold but it keeps showing up. What should I do? 

• Log in to my.byui.edu. Go to the Student tab and find the hold. Once the hold has been located find the section that says "Resolve", Read all of the information given under the Tuition Refund Notice and Student Financial Responsibility sections. Once you have read the information, check the boxes acknowledging that you have READ and understood the stated information.
  • If the hold is still showing after completing all the steps above; please completely log out, try a new browser, or clear your cookies, and click the "Refresh Hold" button. See Resolve Holds for more questions.
  • If you are a Pathway Worldwide Student, you might get a glitch. If that is the case, feel free to email adavidso@byupathways.org so they can fix it for you. 

What is a past-due debt?

• When you do not pay your tuition before the deadline (one week after the first day of the semester), you will receive a Past Due Debt Hold. For any of the Past Due Debt Holds, before you will be cleared to register (add/drop courses), receive a transcript (official or unofficial), or receive a diploma you will need to pay your balance in full. There are other types of holds that might prevent you from using other services. For a complete list of Student Holds please read Holds.

I received an email about an Endorsement Hold, what does that mean? 

• It is time to renew your continuing endorsement for your next semester! This hold only prevents you from registering for future classes. If you cannot access to your electronic endorsement please call the Student Honor Office, at 208-496-9300. 

Which hold may potentially show for PWOL students? Is the process the same to remove those holds?

• Pathway students holds are often Accounting or Honor Office issues, for these holds refer them to Pathway Worldwide support. 

How do I resolve a High Credit Hold?

• To remove your high credit hold, please go to your Grad Planner and finish planning out your remaining class requirements. After finishing that, validate your plan and your hold should be removed. You may have to click the refresh holds button. If you have any additional questions, contact (208) 496-1411 or email advising@byui.edu.

How do I resolve an Emergency Contact Hold?

• To resolve an emergency contact hold click the RESOLVE button then add a reliable emergency contact number. 

How can I remove a Graduation Hold? I applied for my graduation review but I need to add classes for next semester.

• To remove a graduation hold call (208) 496-1411 to speak to the Student Records and Registration office to remove the hold.

What do I do if I've paid but my account still has a hold?

• If you have already paid you tuition in full, but you are still seeing the past due debt hold on your account, students can call over to the Accounting Office, for help with removing this hold. This may just be a technical issue why it has not disappeared or you may have charges on your account that you cannot see. You can contact the Accounting Office at their extension: (208) 496-1900 or email them at: finances@byui.edu to see what the problem is and resolve it. 

What can I do if can't get my hold resolved? 

• Contact BYU-Idaho, we can help!

How do I resolve a PNSF Hold?

• A PNSF hold goes on your account after your bank account gets declined during a transaction. You must fill out a petition to get it addressed; after you do so, accounting will let you know what you need to do in order to resolve the hold. Be specific when filling out the petition and make sure you select the right options since there are three separate categories to choose from. Accounting will only look into the option that you select, so you need to be cautious and make sure to select the option that applies specifically to your situation. If your bank account is declined a second time, then you can no longer pay online or use e-refund for at least a year. After a year, you can petition to have the restriction removed.