The BYU-Idaho Support Center will be closed on Monday, July 4th for the Independence Day holiday. We will resume our regular hours on Tuesday, July 5th. For urgent questions, please email ask@byui.edu with the word “URGENT” in the subject line.

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Trending Questions

Advisor Appointment
Question: How do I schedule an academic advising appointment?
Answer: If you are a campus student or an online student in a major from 2017 or before, our contact center agents would be happy to set up an academic advising appointment for you! Please contact us by text, phone, or chat to schedule an appointment with an Academic Advisor. You can also set up your own appointment by following the step-by-step walk-through, see Advising - Schedule an Appointment. For online students in a major after 2017 please fill out the BYU-Pathway Advising Form.
  Question: How do I get help for technical issues (Canvas, Wifi, etc)?
Answer: You can find I-Learn/Canvas help guides according to your own role (student or instructor) on the Canvas - Instructure Community. The other option is the BYU-I Tech Guides. If you can't find the help you need in these resources, feel free to contact our Tech Support team for technology help.

Student Health Plan 
Question: Who can I contact for Student Health Plan-related questions?
Answer: For questions regarding the Student Health Plan, students should reach out to the Student Health Center. Call (208) 496-9330 or visit Student Health Center for more information.

Deferment Options
Question: How do I get a deferment?
Answer: For a list of deferment options available as well as the requirements for each, please refer to Deferment Options.
  Question: How can I apply to BYUI if I am a international student? 
Answer: You can find more information on how to apply to BYU-Idaho as a international student here. You will find step-by-step intructions on how to apply as well as application help if you need any. If you have further questions feel free to call International Services office at (208) 496-1320. 

Transcript Evaluation Timeline
Question: How long does it take for my transcripts to be evaluated?
Answer: From the time that you request your transcripts to be sent to BYU–Idaho, it generally takes 2-4 weeks for the admissions office to receive them. If all the necessary steps have been completed, and BYU–Idaho has received your transcripts, it typically takes 2-4 weeks for them to be reviewed and processed. As soon as your transcripts are reviewed and processed, the transfer evaluation unit will send you a notification email to your student email address. More information about the steps that you need to complete as well as the timeline, can be found at Guidelines.
 
Phone plan
Question: How do I find my phone plan from the new website? 
Answer: We encourage every current customer on the BYU-I corporate cell phone account to visit University Store Wireless website. For questions about the T-Mobile Bring Your Own Device, see the University Store page or contact Cellular Department at (208) 496-3469 or email cellular@byui.edu

Past-Due Debt Holds
Question: What is a past-due debt?
Answer: When you do not pay your tuition before the deadline (one week after the first day of the semester), you will receive a Past Due Debt Hold. For any of the Past Due Debt Holds, before you will be cleared to register (add/drop courses), receive a transcript (official or unofficial), or receive a diploma you will need to pay your balance in full. There are other types of holds that might prevent you from using other services. For a complete list of Student Holds please read Holds.

BYUI Scholarship/Grant Application 
Questions: What are all of the different ways I can receive financial aid at BYU-Idaho?
Answer: There are three options of financial aid for students at BYU-Idaho: Federal Aid, University Grants, and Private Aid (links connect you to more information on each type of aid and how to apply). Depending on what type of student you are, you may only be eligible for one or two of these types of aid (refer to Aid Available to know which you can receive).​​​​​​​

FAFSA Application​​​​​​​
Question: How do I apply for financial aid/FASFA? 
Answer:To apply for federal financial aid, fill out the FAFSA. 
 

Question: How do I withdraw completely from school?​​​​​​​
Answer: If you are considering withdrawing from BYU-Idaho, please contact the Admissions Office at (208) 496-1300 for instructions and to discuss your options. BYU-Idaho would like to be aware of your updated status to prevent further emails and notifications from being sent to you. ​​​​​​​
 

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