I Lost My Phone or Got a New One

The IT Service Desk is open Monday-Friday 7 AM - 8 PM and Saturday 10 AM - 4 PM.

If you lose your phone

 If you lose your phone or suspect your phone has been stolen, use someone else's phone to immediately contact the BYU-Idaho I.T. Service Desk at (208) 496-1411 or through this link to Live Chat. Your Duo account will be shut off so that anyone who uses your phone will not be able to access your account. 

For more information about how you can update your Duo Mobile Settings on your own, see the article on DUO Mobile Help Guide

If you get a new phone or a new phone number

If you get a new phone and were not able to update your Duo account, and/or you got a new phone number, contact the I.T. Service Desk at (208) 496-1411 or their Live Chat to have your account reinstated.

If you got a new phone but still have the same phone number, see the article on DUO Mobile Help Guide to can connect your new phone to your Duo account.


If you find your phone

If you find your phone, call the I.T. Service Desk again to have your account reinstated. 

Contact Us

If you still need help, call us at (208) 496-9009 or start a Live Chat with us.

Hours of Operation: Mon - Fri 7:30 AM - 8:00 PM, Sat 10:00 AM - 4:00 PM Mountain Time

(excluding weekly devotional, forum hour and University Recognized holidays)


Article ID: 11666
Mon 10/17/22 12:19 PM
Tue 3/28/23 10:22 AM