-I Didn't Get an SMS Text or a Phone Call
-I Didn't Get a Push Notification
-I Lost My Phone or Got a New One

Articles (6)

I Didn’t Get a Push Notification

- Enable notifications for the DUO app
- Refreshing the DUO app
- Checking internet connection

I Didn’t Get an SMS Text or a Phone Call

- Causes and solutions if you don't receive a code
- Authentication errors/solutions via text or call
- Checking cellular connections

I Lost My Phone or Got a New One

- Losing a phone linked to DUO
- Getting a new phone to add to DUO
- Finding lost phone

I Need a Bypass Code for DUO Mobile

- What is a Bypass code
- How do I get a Bypass code

Why Am I Locked Out of Duo?

- Locked out of Duo Mobile account

Disabling Content Restrictions

- Restrictions in iOS 12 or newer
- Restrictions in iOS 11 or older
- Restrictions in macOS 10.15 or higher