Popular Services
Please use this form to request help from the IT Service Desk team. For the fastest service during normal business hours (8AM - 5PM, M-F), please call the IT Service Desk at 208-496-9009. Otherwise, feel free to request help through this form.
Based on your yes/no answer to various questions, additional dropdown questions will appear below.
-Family needs to reset their missionary's password
-Missionary Privacy Release (MPR) usage
-Vetting, verifying, and delivering the MPR form
- How to correctly go through the Missionary Privacy Release process
Basic phone requests and/or request repairs, changes, or additions to your desktop phone, Call Center phones or fax line.
Request adding or deleting a user to an existing role, deleting the role completely, changing the name of a role and/or the role administrator.
Request assistance with logging into or managing accounts within IBM i (iSeries) .
This is to request a computer system set up for a new full time employee at BYU-Idaho.
Get the required information for Additional Computer request.
Request support for Microsoft 365 issues and new service requests for Outlook, SharePoint, OneDrive, etc...
Online Operations will use this to create a ticket that will go directly to Enterprise Application - Online Learning HR System. OSM.
Request training for TeamDynamix or at td.byui.edu or any desired changes you would like to make to TeamDynamix or Other Applications.
Enable a User's IBM i (iSeries) account.
Request support for any device that is located in a classroom, lab, or conference room.
• Microsoft Visio Licenses
• Microsoft Project Licenses
Request the creation or change a shared mailbox, existing role, or mailbox.
• Reporting a broken link.
• Web search issue.
• Social Media Issue.
• Web Publishing Help.
• Report an issue you have encountered anywhere on the BYU-Idaho website.
Request for an IBM i (iSeries) user account to be deleted.
Request support on a group network issue.