Popular Services
Please use this form to request help from the IT Service Desk team. For the fastest service during normal business hours (8AM - 5PM, M-F), please call the IT Service Desk at 208-496-9009. Otherwise, feel free to request help through this form.
Based on your yes/no answer to various questions, additional dropdown questions will appear below.
-Family needs to reset their missionary's password
-Missionary Privacy Release (MPR) usage
-Vetting, verifying, and delivering the MPR form
- How to correctly go through the Missionary Privacy Release process
Basic phone requests and/or request repairs, changes, or additions to your desktop phone, Call Center phones or fax line.
This is to request a computer system set up for a new full time employee at BYU-Idaho.
Request support for Microsoft 365 issues and new service requests for Outlook, SharePoint, OneDrive, etc...
Request assistance with logging into or managing accounts within IBM i (iSeries) .
Request training for TeamDynamix or at td.byui.edu or any desired changes you would like to make to TeamDynamix or Other Applications.
Get the required information for Additional Computer request.
Use this form to
- Request a new jack
- Request service on an existing jack
- Disable a jack
Request adding or deleting a user to an existing role, deleting the role completely, changing the name of a role and/or the role administrator.
Enable a User's IBM i (iSeries) account.
Online Operations will use this to create a ticket that will go directly to Enterprise Application - Online Learning HR System. OSM.
• Microsoft Visio Licenses
• Microsoft Project Licenses
Request support for any device that is located in a classroom, lab, or conference room.
This is used to make requests and report issues for the SIS. This includes Jenzabar CX and Jenzabar JICS and student.byui.edu.
This is for IBM i (iSeries) Application Incidents for Student Accounts.