Popular Services

Request help for issues with I-Plan or Grad Plan.

Request support for Microsoft 365 issues and new service requests for Outlook, SharePoint, OneDrive, etc...

Please use this form to request help from the IT Service Desk team. For the fastest service during normal business hours (7:30 AM-8 PM, M-F), please call the IT Service Desk at 208-496-9009. Otherwise, feel free to request help through this form.

Based on your yes/no answer to various questions, additional dropdown questions will appear below.

Basic phone requests and/or request repairs, changes, or additions to your desktop phone, Call Center phones or fax line.

Report any of your I-Learn Issues

• Remote Phone • Jabber
• Soft Phone

Use this form to
- Request a new jack
- Request service on an existing jack
- Disable a jack

Request adding or deleting a user to an existing role, deleting the role completely, changing the name of a role and/or the role administrator.

Request items related to messaging services such as Zoom and email.

• Reporting a broken link.
• Web search issue.
• Social Media Issue.
• Web Publishing Help.
• Report an issue you have encountered anywhere on the BYU-Idaho website.

Request the creation or change a shared mailbox, existing role, file share, or mailbox.

Request support on a printing machine on-campus.

Request help for Pathway Degree-Planner API Issues.

Request support for any device that is located in a classroom, lab, or conference room.

Request training for TeamDynamix at td.byui.edu or any desired changes you would like to make to TeamDynamix or Other Applications.

(DNS) Domain Name Services - Domain Name Requests

Request a fix with any incident relating to Workday.

Request installation of DSN (Digital Signage Network) display on campus. Was CVN Campus Video Network

Request assistance with logging into or managing accounts within iSeries.

-Request a new license for software BYU-Idaho currently does not have a site license.

• Microsoft Visio Licenses
• Microsoft Project Licenses

Request support with a computer located in a classroom or lab.