Popular Services

Please use this form to request help from the IT Service Desk team. For the fastest service during normal business hours (7:30 AM-8 PM, M-F), please call the IT Service Desk at 208-496-9009. Otherwise, feel free to request help through this form.


Request help for issues with I-Plan or Grad Plan.


Request support for Microsoft 365 issues and new service requests for Outlook, SharePoint, OneDrive, etc...


Request training for TeamDynamix at td.byui.edu or any desired changes you would like to make to TeamDynamix or Other Applications.


Basic phone requests and/or request repairs, changes, or additions to your desktop phone, Call Center phones or fax line.


Based on your yes/no answer to various questions, additional dropdown questions will appear below.


Use this form to
- Request a new jack
- Request service on an existing jack
- Disable a jack


Report any of your I-Learn Issues


Request support on a printing machine on-campus.


• Remote Phone • Jabber
• Soft Phone


Request adding or deleting a user to an existing role, deleting the role completely, changing the name of a role and/or the role administrator.


Security review request for new cloud services.


This is to request a computer system set up for a new full time employee at BYU-Idaho.


• Microsoft Visio Licenses
• Microsoft Project Licenses


Please complete the following form to request an additional computer monitor for your workstation.


Request a new VDI service, machine pool, or software.


Please use this request form any additional classroom needed hardware


Get the required information for Additional Computer request.


-This form is for church leaders to report issues to BYUI IT department such as internet connectivity, printer, or classroom issues.


(DNS) Domain Name Services - Domain Name Requests


This request is for identifying issues with the Final Grade Submit tool.


This is used to make requests and report issues for the SIS. This includes Jenzabar CX and Jenzabar JICS and student.byui.edu.