Popular Services

Please use this form to request help from the IT Service Desk team. For the fastest service during normal business hours (8AM - 5PM, M-F), please call the IT Service Desk at 208-496-9009. Otherwise, feel free to request help through this form.


Request help for issues with I-Plan or Grad Plan.


-Family needs to reset their missionary's password
-Missionary Privacy Release (MPR) usage
-Vetting, verifying, and delivering the MPR form
- How to correctly go through the Missionary Privacy Release process


Request support for Microsoft 365 issues and new service requests for Outlook, SharePoint, OneDrive, etc...


Request training for TeamDynamix or at td.byui.edu or any desired changes you would like to make to TeamDynamix or Other Applications.


Security review request for new cloud services.


Use this form to
- Request a new jack
- Request service on an existing jack
- Disable a jack


Request items related to messaging services.


Based on your yes/no answer to various questions, additional dropdown questions will appear below.


-Request a new license for software BYU-Idaho currently does not have a site license.


• Microsoft Visio Licenses
• Microsoft Project Licenses


Request support on a printing machine on-campus.


Use this form to request admin rights on a university owned computer.


Place a request for a used computer or device (Trickle computer/device).


Request a map or other type of GIS development.


Basic phone requests and/or request repairs, changes, or additions to your desktop phone, Call Center phones or fax line.


Request an SSL certificate, which are used to encrypt data.


Report any of your I-Learn Issues


This is to request a computer system set up for a new full time employee at BYU-Idaho.


I-Plan design change/update request form.


Request a new feature or change to your Feith service.


Request support with a computer located in a classroom or lab.


(DNS) Domain Name Services - Domain Name Requests


Request adding or deleting a user to an existing role, deleting the role completely, changing the name of a role and/or the role administrator.