Popular Services
Based on your yes/no answer to various questions, additional dropdown questions will appear below.
Please use this form to request help from the IT Service Desk team. For the fastest service during normal business hours (7:30 AM - 8:00 PM, M-F, Saturdays 10 am - 4 pm), please call the IT Service Desk at 208-496-9009. Otherwise, feel free to request help through this form.
PATHWAY STUDENTS: BYU-Idaho and BYU–Pathway Worldwide are separate institutions. BYU-Idaho does not have access to Pathway systems. Do not use this form. Please contact Pathway Support for assistance.
-Family needs to reset their missionary's password
-Missionary Privacy Release (MPR) usage
-Vetting, verifying, and delivering the MPR form
- How to correctly go through the Missionary Privacy Release process
Use this form to
- Request a new jack
- Request service on an existing jack
- Disable a jack
Request training for TeamDynamix or at td.byui.edu or any desired changes you would like to make to TeamDynamix or Other Applications.
Place a request for a used computer or device (Trickle computer/device).
Request support for Microsoft 365 issues and new service requests for Outlook, SharePoint, OneDrive, etc...
Request assistance with logging into or managing accounts within IBM i (iSeries) .
This service is used to submit feedback, report issues, or request product enhancements regarding AI applications custom built by the IT department.
Basic phone requests and/or request repairs, changes, or additions to your desktop phone, Call Center phones or fax line.
Please complete the following form to request an additional computer monitor for your workstation.
Request the creation or change a shared mailbox, existing role, or mailbox.
Request that a server/VM be shut down and deleted, and the DNS records and firewall rules removed.
Request support for any device that is located in a classroom, lab, or conference room.
Request adding or deleting a user to an existing role, deleting the role completely, changing the name of a role and/or the role administrator.
Request for an IBM i (iSeries) user account to be deleted.
This is to request a computer system set up for a new full time employee at BYU-Idaho.