Introduction
The IT Help Center now includes a Request Project button that takes you directly to the IT Portfolio Request Form. Whether you need a new software tool, an IT project, or an AI solution, this is the place to start.
The IT Portfolio Request Form is the single intake point for all IT project, commercial software, and AI tool requests across the university. It is available to all BYU-Idaho faculty and staff.
You can access the form in two ways:
Why This Form Exists
Before this form, IT requests arrived through emails, hallway conversations, and a handful of different systems. Requests sometimes fell through the cracks or sat in limbo without a clear owner.
The IT Portfolio Request Form solves that by creating a single, consistent intake process. Here is what it does:
- Routes your request automatically. Based on the area you select, the form assigns your request to the correct IT Portfolio Manager — no guesswork on your part.
- Feeds into IT Project Council. Every request is reviewed in the weekly IT Project Council meeting, where leadership evaluates and prioritizes incoming work.
- Ties requests to university priorities. This ensures that every request is weighed fairly against the same strategic criteria, so nothing gets lost and nothing jumps the line without justification.
What Happens After You Submit
Once you hit submit, here is what happens behind the scenes:
- You submit the form. Your request is created as a ticket in the IT Help Center system.
- Automation kicks in. The system evaluates which IT Portfolio you belong to and assigns the ticket to the corresponding Portfolio Manager.
- Your request enters the queue. The completed ticket is routed to the Request Queue on the IT Portfolio Management dashboard.
- IT Project Council reviews it. The following Monday morning, your request is discussed in the weekly IT Project Council meeting.
- Your Portfolio Manager follows up. After the council meeting, your assigned Portfolio Manager reaches out to you with next steps.