How to Access/Log into ChatGPT

 

 Already using ChatGPT with your BYUI Email?

If you have been using ChatGPT with your BYUI Email address, you are not currently accessing the CES license for ChatGPT. Before creating another account using username@byui.edu, simply update the email address on your existing ChatGPT account. This helps preserve your existing chats and account information.

  1. Sign in to ChatGPT at chatgpt.com using your current account.
  2. Select your profile icon, then select Settings.
  3. Select Account.
  4. Select Email.
  5. Enter your BYU-Idaho username followed by @byui.eduβ€”for example, username@byui.edu.
  6. Select Send verification email.
  7. Open the verification email and complete the instructions.
  8. Sign back in using your new username@byui.edu address.

You must complete this process on the ChatGPT website; email changes are not available in the mobile app. If you do not see an Email option or cannot complete the change, contact the IT Service Desk for help.

Login Steps

Step 1: Enter  your BYU-Idaho Username

Open ChatGPT and select Log in or sign up. In the Email address field, enter your BYU-Idaho username followed by @byui.edu. 

NOTE: Your BYUI username is what you use to log in to campus computers or WiFi. If you do not know your BYUI username, go to web.byui.edu/account.

Do not enter your regular BYUI email address.

  • Incorrect: rickst@byui.edu
  • Incorrect: tomricks1888
  • Correct: tomricks1888@byui.edu

Step 2: Choose "Church Educational System"

You will be taken to a page asking "How do you want to log in?". Click the top button, "Church Educational System".

Do not use "Continue with Google," "Continue with Microsoft," "Continue with Apple," or "Continue with password" β€” those create or connect a personal account, which instead of continuing with the CES enterprise account.

The How do you want to log in? screen with Church Educational System at the top

Step 3: Select "Use BYU-Idaho"

You will be redirected to the BYU Church Educational System sign-in page, which displays logos for all CES institutions horizontally at the top.

Under the "Sign In" heading, click the bright blue button labeled "Use BYU-Idaho". It is the fourth option in the list and matches BYU-Idaho's brand color.

The CES sign-in page listing each institution, with Use BYU-Idaho highlighted in blue

Step 4: Sign In with Your Church Account

Enter your Church account username and complete Multi-Factor Authentication (MFA) if prompted. If you already have an active BYU-Idaho SSO session in your browser, you may be signed in automatically.

The Church account Sign In screen with the Username field

Step 5: Choose Your Preferences and Get Started

ChatGPT will walk you through a short set of preference questions. Once you finish, you are in the CES ChatGPT workspace and ready to use it.

 Tip: Some ChatGPT capabilities require premium credits and may not be available to you yet. For the best results, use an "Instant" model when chatting.

Using the correct username to login

A dialog will appear titled "Log in or sign up". In the Email address field, enter your username + @byui.edu (often called your User Principal Name, or simply UPN) β€” do not enter your email address. Our authentication system identifies users by User Principal Name in our CES ChatGPT platform.

For Example:

  • Name: Thomas Ricks
  • Incorrect: rickst@byui.edu
  • Incorrect: tomricks1888 
  • Correct: tomricks1888@byui.edu 

Correct β€” your username with "@byui.edu":

The ChatGPT login dialog with username@byui.edu entered correctly

Returning Users: Faster Login

If you've logged in before, ChatGPT may show a "Welcome back" dialog with your @byui.edu account listed. Simply click your account tile to skip re-entering your email and go directly to the "How do you want to log in?" screen (Part 2, Step 3 above).

Troubleshooting

If you see a message such as "create a new OpenAI account," "access denied," or you simply don't see the "Church Educational System" login option, it's likely that one of the following scenarios happened:

  1. Confirm that you entered your BYU-Idaho username followed by @byui.edu.
  2. Make sure you did not enter your regular email address.
  3. Sign out of any personal ChatGPT account and try again.
  4. Confirm that you selected Church Educational System and then Use BYU-Idaho.
  5. If the problem continues, contact the IT Service Desk.

Contact Us 

If you have questions, please call us at (208) 496-9009 or start a Live Chat with us.

Hours of Operation: Mon - Fri 7:30 AM - 8:00 PM, Sat 10:00 AM - 4:00 PM Mountain Time

(excluding weekly devotional, forum hour, and University Recognized holidays)

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