What is a Bypass Code for Duo Mobile?
A bypass code is an authentication method reserved for people who cannot use Duo Mobile in other traditional ways. i.e Duo Push Notification, a text message, phone call, etc. It is a 9-digit-code that can be used to help be able to change Duo settings or get into your BYU-Idaho account.
How Do I Get a Bypass Code?
In order to get a bypass code, you will need to contact the IT Service Desk by calling (208) 496-9009 or by starting a Live Chat. They will assess your situation and determine if you qualify for a bypass code.
Depending on your circumstances, the bypass code you receive may have a limited amount of uses or only be used once. The IT Service Desk employee will help inform you about these conditions when you receive a bypass code.
You will also be asked to verify your identity before the IT Service Desk employee can give you a bypass code. This is to ensure the safety of your account and stop any identity theft.
Contact Us
If you still need help, call us at (208) 496-9009 or start a Live Chat with us.
Hours of Operation: Mon - Fri 7:30 AM - 8:00 PM, Sat 10:00 AM - 4:00 PM Mountain Time
(excluding weekly devotional, forum hour and University Recognized holidays)