Please use this form to request help from the IT Service Desk team. For fastest service during normal business hours (7am-8pm, M-F), please call the IT Service Desk at 208-496-1411. Otherwise, feel free to request help through this form.
Request the addition, change or removal or a Domain Name System.
Request a fax phone number.
For the missionaries who returned home due to COVID-19 and then received a reassignment in the middle of the semester to request for full refund for their classes. This request should only be completed by the missionaries themselves.
Request service to an existing virtual desktop computer.
This form is to petition for an exception to the university tuition refund policy. You must have OFFICIALLY dropped your course(s) during the semester for which you are petitioning. BYU-Idaho does not drop courses for nonpayment or nonattendance. Refunds cannot be given for courses in which students have recorded grades. Petitions must be submitted within one year of original tuition assessment. Please submit this petition with all supporting documentation. Incomplete petitions and petitions lacking supporting documentation will not be considered.
Request training for TeamDynamix at td.byui.edu or any desired changes you would like to make to TeamDynamix or Other Applications.
Please specify the name and username of the feith user you would like deleted.
Request username and password support, CAS login issues, a new service account, or LDAP support.
Request remote desktop access to either a server or desktop on campus.
This is for Auxiliary Services IT
Request new integrations from Workday to different campus systems or reports regarding your employee’s information.
Request that a server/VM be shut down and deleted, and the DNS records and firewall rules removed.
This form will be used by students who would like to take an online course, but need an authorization for that course.
Please specify the name and username of the employee that you would like disabled.
Request a map or other type of GIS development.
Request support for Office 365 issues. (Including, but not limited to, Outlook, SharePoint, OneDrive, etc.)
Request repairs, changes, or additions to your desktop phone, Call Center phones or fax line.
Request a fix with any incident relating to Workday.
Request for an iSeries user account to be deleted.
A customizable review of a currently-running course (or a course with special circumstances).
Use this form to request any individual review task or to build your own review (e.g., a Student Review and a copyedit, just a copyedit, just a Standards and Student Review, or a complete, full review).
(For an initial review of a new or redeveloped course, please select "Comprehensive Review" instead.)