Self-Help: Search our technology guides to find walk throughs and tutorials for the most common technology issues. These self-help guides include Canvas/I-Learn, downloading Microsoft Office, Wireless Printing, Zoom Issues and so much more!
Submit a Request: Still have questions? Our technical support team is ready to help! To see services available and/or submit a request, visit the main IT Services Portal.
Live Chat: Chat directly with a technical support agent using the chat feature at www.byui.edu. Select the blue chat bubble on the bottom right-hand corner and choose "Web Chat" and then "Technical Support".
Visit in Person: Come see us in person for technology support! We have technical support agents available at the IT Help Desk in MC 114 between 8 am-5 pm Monday through Friday. (Closed 12:00 pm-1:00 pm for lunch and 11:30-12:30 Tuesdays and Thursdays)
Downloading Proctorio: To download the Proctorio extension, see Student Help: Proctorio in Canvas.
Troubleshooting: Make sure you are using Google Chrome as your web browser. Here are steps to download Google Chrome. You can also try clearing your cache and cookies.
Issues During a Test: Click on the shield icon on the top right corner of your browser. You can chat with Proctorio to receive help with your issue.
How do I find help for Canvas/I-Learn issues?
How do I leave feedback for Canvas/I-Learn courses?
Can students rent computers?
How do I find help for Duo Two-Factor Authentication?