Technology Support Resources

Contacting Technology Support

Self-Help: See the technology guides for walkthroughs and tutorials on the most common tech issues including Canvas/I-Learn, downloading Microsoft Office, Wireless Printing, Zoom Issues and more!
IT Chat: Chat with our IT chatbot for basic tech help with an option to chat with a technical agent from the IT Service Desk

Submit a Request: make a request for tech help through the main IT Services Portal.
Visit in Person: Come see us at the IT Help Desk in MC114 between 8 am-5 pm Monday through Friday. (Closed 12-1 pm for lunch and 11:30-12:30 Tuesdays and Thursdays)

Proctorio Support

Downloading Proctorio: To download the Proctorio extension, see Proctorio FAQs
Troubleshooting: Make sure you are using Google Chrome as your web browser. Here are steps to download Google Chrome. You can also try clearing your cache and cookies.
Issues During a Test: Click on the shield icon on the top right corner of your browser. You can chat with Proctorio to receive help with your issue.
How can I have the access code for my proctored exams?
- For questions about access code you can refer to the Proctorio Support Website.

FAQ

Can students rent computers?

Students are not able to rent computers.

How do I find help for Canvas/I-Learn issues?

Visit the Tech Guides, submit a help request on the IT Services Portal, or chat with our tech support team

How do I leave feedback for Canvas/I-Learn courses?

Visit the Course Feedback Article. It's a step by step for how to leave Course Feedback on I-Learn.

How do I log out of my Canvas account?

To log out of your student account see, Log-Out Button.

How do I find help for Duo Two-Factor Authentication?

For DUO help, see the IT Services Portal (For issues after hours, chat using the blue button on that site to find help guides.)

How can I reset my BYU-Idaho password?

Please refer to the Changing Your BYU-Idaho Password technology help guide. If you still need assistance, please contact IT.

How do I download Microsoft Office 365?

To download Microsoft Office 365, Microsoft Office 365 from the University Store. For more information visit the IT Help Center.

How do I renew my Microsoft package when it has expired?

Please try to download it again following the instructions from Downloading & Installing Microsoft Office for Free. If this still doesn't work, please c ontact IT.

How can I access Adobe?

This IT tech guide Requesting Adobe will help you learn how to use Adobe.

Is it possible to still use the Adobe Photo Shop using my BYU account for some personal learning, if I don't register for any class this semester?

Currently, only students enrolled in specific classes have access to a BYU-Idaho Adobe Enterprise License. Students get an email notifying them of this access to their BYU-I email account. Students will retain access until the end of the semester. For info on which classes have access and how to download the Adobe apps, see Adobe Access.

For BYU-Pathway Online students who log in thru the BYU-Pathway Worldwide portal, check with your instructor for assistance. For additional questions after talking with your instructor, contact the IT Help Desk.

How do I recover a Zoom recording?

IT has this How do I Access/Share a Zoom Recording from MyMedia article, which is a great resource to refer to. If you continue to have issues, please contact IT!

How can I sign up or log into Zoom with my BYUI account?

Please follow the steps below to log into zoom with your BYUI account.
- First download zoom or go to zoom.com and click sign in
- Below the options of email address and password, you will see an icon with a key that says SSO
- Click on that icon and then log in with your BYUI email and password
- Contact us or reach out to IT if you have any further question.

When does the IT Help Desk close?

The Help Desk closes at 5pm

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