Technology Support Resources

Contacting Technology Support

  • Self-Help: Search our technology guides to find walk throughs and tutorials for the most common technology issues. These self-help guides include Canvas/I-Learn, downloading Microsoft Office, Wireless Printing, Zoom Issues and so much more!

  • Submit a Request: Still have questions? Our technical support team is ready to help! To see services available and/or submit a request, visit the main IT Services Portal.

  • Live Chat: Chat directly with a technical support agent using the chat feature at Select the blue chat bubble on the bottom right-hand corner and choose "Web Chat" and then "Technical Support".

  • Visit in Person: Come see us in person for technology support! We have technical support agents available at the IT Help Desk in MC 114 between 8 am-5 pm Monday through Friday. (Closed 12:00 pm-1:00 pm for lunch and 11:30-12:30 Tuesdays and Thursdays) 

Proctorio Support

  • Downloading Proctorio: To download the Proctorio extension, see Student Help: Proctorio in Canvas.

  • Troubleshooting: Make sure you are using Google Chrome as your web browser. Here are steps to download Google Chrome. You can also try clearing your cache and cookies.

  • Issues During a Test: Click on the shield icon on the top right corner of your browser. You can chat with Proctorio to receive help with your issue.


How do I find help for Canvas/I-Learn issues? 

  • Visit the Tech Guides. You can also submit a help request on the IT Services Portal or contact our tech support team by selecting the blue chat bubble at and choosing "Web Chat" and then "Technical Support".  

How do I leave feedback for Canvas/I-Learn courses?

How do I log out of my BYU-Idaho account?

Can students rent computers? 

  • Students are not able to rent computers.

How do I find help for Duo Two-Factor Authentication? 

  • If you need help you can contact IT at (208) 496-9009.
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Article ID: 8652
Thu 5/20/21 1:30 PM
Mon 3/27/23 2:38 PM