Requesting Adobe

This article gives instruction on how you can access the latest version of Adobe through BYU-Idaho. 

 Students cannot download Adobe from the school’s account onto their personal computers, with the exception of certain Communications and Art classes that provide short-term access.

Full-time employees will need to submit a ticket request to the I.T. Department to gain Adobe access on their personal computers. Only full-time employees may request Adobe from the I.T. Department.


Student have access to Adobe Creative Cloud on campus-owned, and campus-located computers through a shared license provided by our license agreement with Adobe.  Students can access Adobe Creative Cloud on campus-owned computers for free, including the computers in the Mac Lab. Students may not, however, download Adobe from the school’s account onto their personal computers.

The only way a student can download and access Adobe Creative Cloud on their personal computer is if they are currently registered for a class that requires Adobe Creative Cloud. The access expires at end of the semester. Students in these specific classes receive a Federated License.  For a list of courses that enable access to Adobe Creative Cloud click here
The following steps will show you how to access those products on campus computers: 

1. Open any Adobe product. They should already be downloaded on campus computers. 

2. Click Create an account.

 If you already have an Adobe account that you would like to use, simply follow the prompts to sign in.

3. Fill in the spaces for NameEmail, and Password. Then click Create Account

If you are trying to download Adobe Creative Cloud on a personal computer or need help installing apps from Adobe Creative Cloud refer to the instructions here



Full-Time employees access Adobe Creative Cloud products through a Federated License provided by our License agreement with Adobe. This means that your affiliation with the University grants you access to use its Adobe products through the school’s shared account. Employees have the option to download the desktop clients of Adobe on their personal computers.  

 While Adobe may be opened on both work and personal computers, the same app cannot be opened on both computers simultaneously.  
Follow the steps below to download Adobe products onto a personal device: 

1. Put in a ticket request to the I.T. Department to get Adobe Products here: IT Service Request

2. You will receive an email with a link to the Adobe home page.

3. Log in with your BYU-Idaho credentials. 

4. You will then be able to download the desktop app onto your computer. From there, you may select any products you would like. 

If Adobe Creative Cloud is installed on a personal computer, the Adobe CC desktop app will occasionally prompt you to update Adobe Creative Cloud. You should be able to keep the products up to date this way. However, if you have questions feel free to reach out to the IT Service Desk with the information below.

Contact Us

If you still need help, call us at (208) 496-9009, start a Live Chat, or fill out the Service Request form.

Hours of Operation: Mon - Fri 7:30 AM - 8:00 PM, Sat 10:00 AM - 4:00 PM Mountain Time

(excluding weekly devotional, forum hour and University Recognized holidays)


Article ID: 11652
Fri 10/14/22 8:37 AM
Mon 2/12/24 8:19 AM

Related Articles (1)

- Install and log in steps
- Adobe on a personal device
- Adobe on a school issued computer