Technology Support Resources

Summary

How to get help with technical issues

Business Hours:

IT Help Desk Hours:

After Hours: Contact IT Services to seek help.

Self-Help: See the ⚙️technology guides for walkthroughs and tutorials on the most common tech issues including Canvas/I-Learn, downloading Microsoft Office, Wireless Printing, Zoom Issues and more!
IT Chat: Chat with our IT chatbot for basic tech help with an option to chat with a technical agent from the IT Service Desk.
Submit a Request: make a request for tech help through the main IT Services Portal.

Downloading Proctorio: To download the Proctorio extension, see Proctorio FAQs.
Troubleshooting: Make sure you are using Google Chrome as your web browser. Here are steps to download Google Chrome.
- You can also try clearing your cache and cookies.
Issues During a Test: Click on the shield icon on the top right corner of your browser. You can chat with Proctorio to receive help with your issue.
- For questions about access code you can refer to the Proctorio Support Website.

See 📖 Microsoft 365 for tech support.

How do I download Microsoft Office 365?

To download Microsoft Office 365, Microsoft Office 365 from the University Store.
- NO access after graduation except for Microsoft Outlook (BYUI email).
For Microsoft Office technical issues: Contact IT (208)-496-9009
For further information not listed here, visit the IT Help Center.

How do I renew my Microsoft package when it has expired?

Please try to download it again following the instructions from Downloading & Installing Microsoft Office for Free.
If this still doesn't work, please c ontact IT.

How can I access Adobe?

If not required: You can purchase with a student discount from Adobe.
Adobe Technical Issues: Contact the IT Help Desk at (208)-496-9009
For further explanation, this IT tech guide 🅰️ Requesting Adobe will help you learn how to use Adobe.

Can I still use Adobe Photoshop with my BYUI account for personal learning if I'm not enrolled in a class this semester?

Only students enrolled in specific courses have access to the BYU-Idaho Adobe Enterprise License.
Eligible students will receive an email notification at their BYU-I email address.
Access is available until the end of the semester.
For details on which courses have access and how to download Adobe apps, refer to 🅰️Adobe Access.
BYU-Pathway Online students should contact their instructor for help if logging in through the BYU-Pathway Worldwide portal.
For additional questions, contact the IT Help Desk after consulting with your instructor.

Login Issues

See 📖Common Username/Password Issues or to diectly change it, see Forgot Username or Password
If that doesn’t work, contact IT (208)-496-9009
For configuration errors, fill out IT Help Form or contact IT (208)-496-9009
To log out of your student account see, Log-Out Button.

How do I find help for Canvas/I-Learn issues?

Visit the Tech Guides, submit a help request on the IT Services Portal, or chat with our tech support team
If it is after hours please see the Canvas Student Guide.
See Canvas for more information

How do I find help for Duo Two-Factor Authentication?

Duo 2-Factor is a two-factor authentication (2FA) service that provides an additional layer of security for BYU-Idaho login.
For issues with DUO, contact IT Support

I'm experiencing issues with I-Plan, what do I do?

How can I sign up or log into Zoom with my BYUI account?

Please follow the steps below to log into zoom with your BYUI account.
- First download Zoom from here, and click sign in.
- Below the options of email address and password, you will see an icon with a key that says SSO.
- Click on that icon and then log in with your BYUI email and password.
- Contact us or reach out to IT if you have any further questions.
See 📖 Share/Download Zoom Recordings to recover a Zoom recording.
For other issues: See 📖Zoom Help Guides or Zoom.

Other

Article ID: 8652

Created

Thu 5/20/21 3:30 PM

Modified

Fri 3/28/25 6:16 PM