IT Specific Systems

• Servers & Databases
• iSeries
• Software Engineer Requests

Categories (6)

CX Account Requests

• CX Account Request
• CX Account Disable
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Internal IT Services

• Software Engineer Requests
• New Custom Application Requests
• Zoho Assist User Request
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iSeries Requests

• iSeries Application Requests
• iSeries Account Requests
• iSeries Username Issues
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Server Request & Maintenance

• Data Backup Requests
• Server Requests
• Server Internet (Proxy) Requests
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Databases

• Request new databases
• Report Database Issues
• Request Database Maintenance.
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Maps and GIS

• ArcGIS Access Request
• Map or Other Type of GIS Development Request
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Services (7)

Auxiliary Services Engineering

This is for Auxiliary Services IT

CRM Email Approvals

Request to approve email addresses for users in Dynamics CRM.

IT Service Catalog Request

Request changes to an existing service catalog item or request a new service catalog service.

Online Learning HR System - OSM Issues

Online Operations will use this to create a ticket that will go directly to Enterprise Application - Online Learning HR System. OSM.

Single Sign On Integration Request

This is to request an Integration with SSO and another site.

Software Engineering - Bug Fix and Support

Request support or a bug fix concerning one of BYU-Idaho's internally developed systems, such as MY BYUI, iSeries Development, or the housing system.

IT Help

Please use this form to request help from the IT Service Desk team. For the fastest service during normal business hours (7:30 AM-8 PM, M-F), please call the IT Service Desk at 208-496-9009. Otherwise, feel free to request help through this form.