My Recently Visited Services
Please use this form to request help from the IT Service Desk team. For the fastest service during normal business hours (8:00AM - 5PM, M-F), please call the IT Service Desk at 208-496-9009. Otherwise, feel free to request help through this form.
PATHWAY STUDENTS: BYU-Idaho and BYU–Pathway Worldwide are separate institutions. BYU-Idaho does not have access to Pathway systems. Please contact Pathway Support for assistance.
This service is used to submit feedback or report issues regarding AI applications built for support, such as the BSC Agent application.
-Request a new license for software BYU-Idaho currently does not have a site license.
Request adding or deleting a user to an existing role, deleting the role completely, changing the name of a role and/or the role administrator.
Request an SSL certificate, which are used to encrypt data.
-Family needs to reset their missionary's password
-Missionary Privacy Release (MPR) usage
-Vetting, verifying, and delivering the MPR form
- How to correctly go through the Missionary Privacy Release process
Request that the data hosted on your server be copied to a backup location.
Request training for TeamDynamix or at td.byui.edu or any desired changes you would like to make to TeamDynamix or Other Applications.
Based on your yes/no answer to various questions, additional dropdown questions will appear below.
Request changes to an existing service catalog item or request a new service catalog service.
This is for service issues with Fusion. Fusion is the software that authorizes access to the Hart exercise room.
Please specify the name and username of the employee that you would like disabled.
Basic phone requests and/or request repairs, changes, or additions to your desktop phone, Call Center phones or fax line.
Request the creation or change a shared mailbox, existing role, or mailbox.
Request installation of DSN (Digital Signage Network) display on campus. Was CVN Campus Video Network
This is to request a computer system set up for a new full time employee at BYU-Idaho.
Request that a server/VM be shut down and deleted, and the DNS records and firewall rules removed.
Request support for any device that is located in a classroom, lab, or conference room.
Request support with a computer located in a classroom or lab.
Request changes to a server, including changing the name, refreshing, or adding more disk space, CPU, or memory.