My Recently Visited Services

Please use this form to request help from the IT Service Desk team. For the fastest service during normal business hours (8:00AM - 5PM, M-F), please call the IT Service Desk at 208-496-9009. Otherwise, feel free to request help through this form.

PATHWAY STUDENTS: BYU-Idaho and BYU–Pathway Worldwide are separate institutions. BYU-Idaho does not have access to Pathway systems. Please contact Pathway Support for assistance.


Report any of your I-Learn Issues


Request help for issues with I-Plan or Grad Plan.


Request remote desktop access to either a server or desktop on campus.


Based on your yes/no answer to various questions, additional dropdown questions will appear below.


Use this form to request a TD external iPaaS connector flow. This form must be completed before approval can be given to proceed with the development, testing, and implementation of an external iPaaS flow using TD's iPaaS system.


• Microsoft Visio Licenses
• Microsoft Project Licenses


Request support on a printing machine on-campus.


(DNS) Domain Name Services - Domain Name Requests


Basic phone requests and/or request repairs, changes, or additions to your desktop phone, Call Center phones or fax line.


-Family needs to reset their missionary's password
-Missionary Privacy Release (MPR) usage
-Vetting, verifying, and delivering the MPR form
- How to correctly go through the Missionary Privacy Release process


Please specify the name and username of the feith user you would like deleted.


Request help with issues that need to be escalated to the Equella Admin, including user additions and removals.


Please specify the username of the user that you would like disabled.


Request that a server/VM be shut down and deleted, and the DNS records and firewall rules removed.


Get the required information for Additional Computer request.


Online Operations will use this to create a ticket that will go directly to Enterprise Application - Online Learning HR System. OSM.


Request changes to an existing service catalog item or request a new service catalog service.


This is to request an Integration with SSO and another site.


This service is used to submit feedback or report issues regarding AI applications built for support, such as the BSC Agent application.


This is for Auxiliary Services IT


Request a new file share to be added to a role.


Request a new feature or change to your Feith service.