My Recently Visited Services
Please use this form to request help from the IT Service Desk team. For the fastest service during normal business hours (8:00AM - 5PM, M-F), please call the IT Service Desk at 208-496-9009. Otherwise, feel free to request help through this form.
PATHWAY STUDENTS: BYU-Idaho and BYU–Pathway Worldwide are separate institutions. BYU-Idaho does not have access to Pathway systems. Please contact Pathway Support for assistance.
Request support on a group network issue.
Please specify the username of the user that you would like disabled.
Enable a User's IBM i (iSeries) account.
Please specify the name and username of the employee that you would like disabled.
Request for an IBM i (iSeries) user account to be deleted.
Describe the Permission/Authorization changes that you would like to have updated.
Request the creation or change a shared mailbox, existing role, or mailbox.
Request to restore data that is backed up by the Platform Services department.
Request new integrations from Workday to different campus systems or reports regarding your employee’s information.
Request a fix with any incident relating to Workday.
• Reporting a broken link.
• Web search issue.
• Social Media Issue.
• Web Publishing Help.
• Report an issue you have encountered anywhere on the BYU-Idaho website.
Please use this form to request a new virtual desktop (VDI) for employees.
Place a request for a used computer or device (Trickle computer/device).
Request support for any device that is located in a classroom, lab, or conference room.
Request an SSL certificate, which are used to encrypt data.
-Request a new license for software BYU-Idaho currently does not have a site license.