My Recently Visited Services
Please use this form to request help from the IT Service Desk team. For the fastest service during normal business hours (8:00AM - 5PM, M-F), please call the IT Service Desk at 208-496-9009. Otherwise, feel free to request help through this form.
PATHWAY STUDENTS: BYU-Idaho and BYU–Pathway Worldwide are separate institutions. BYU-Idaho does not have access to Pathway systems. Please contact Pathway Support for assistance.
Request that a server/VM be shut down and deleted, and the DNS records and firewall rules removed.
This is for IBM i (iSeries) Application Incidents for Student Accounts.
Request changes to the existing firewall or URL web filtering for the campus.
Request help for Pathway Degree-Planner API Issues.
Request a fix with any incident relating to Workday.
Request help with issues that need to be escalated to the Equella Admin, including user additions and removals.
Request assistance with logging into or managing accounts within IBM i (iSeries) .
• Reporting a broken link.
• Web search issue.
• Social Media Issue.
• Web Publishing Help.
• Report an issue you have encountered anywhere on the BYU-Idaho website.
-Family needs to reset their missionary's password
-Missionary Privacy Release (MPR) usage
-Vetting, verifying, and delivering the MPR form
- How to correctly go through the Missionary Privacy Release process
Request support for Microsoft 365 issues and new service requests for Outlook, SharePoint, OneDrive, etc...
• Microsoft Visio Licenses
• Microsoft Project Licenses
Request training for TeamDynamix or at td.byui.edu or any desired changes you would like to make to TeamDynamix or Other Applications.
Basic phone requests and/or request repairs, changes, or additions to your desktop phone, Call Center phones or fax line.
Request changes to a server, including changing the name, refreshing, or adding more disk space, CPU, or memory.