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Request the creation, migration, change to, or refresh of a database.


Request changes to a server, including changing the name, refreshing, or adding more disk space, CPU, or memory.


Request help for issues with I-Plan or Grad Plan.


Please specify the username of the user that you would like disabled.


Describe the Permission/Authorization changes that you would like to have updated.


Enable a User's IBM i (iSeries) account.


Please specify the name and username of the employee that you would like disabled.


Request for an IBM i (iSeries) user account to be deleted.


Request the creation or change a shared mailbox, existing role, or mailbox.


Request items related to messaging services.


Please use this form to request help from the IT Service Desk team. For the fastest service during normal business hours (8:00AM - 5PM, M-F), please call the IT Service Desk at 208-496-9009. Otherwise, feel free to request help through this form.

PATHWAY STUDENTS: BYU-Idaho and BYU–Pathway Worldwide are separate institutions. BYU-Idaho does not have access to Pathway systems. Please contact Pathway Support for assistance.


Request new integrations from Workday to different campus systems or reports regarding your employee’s information.


Request a fix with any incident relating to Workday.


Request support on BYU-Idaho wireless connection.


Request support for a web system.


• Reporting a broken link.
• Web search issue.
• Social Media Issue.
• Web Publishing Help.
• Report an issue you have encountered anywhere on the BYU-Idaho website.


Request access to BYU-Idaho's VPN.


Please use this form to request a new virtual desktop (VDI) for employees.


Request a new VDI service, machine pool, or software.


Place a request for a used computer or device (Trickle computer/device).


Request support for any device that is located in a classroom, lab, or conference room.


Request training for TeamDynamix or at td.byui.edu or any desired changes you would like to make to TeamDynamix or Other Applications.


Use this form to request a TD external iPaaS connector flow. This form must be completed before approval can be given to proceed with the development, testing, and implementation of an external iPaaS flow using TD's iPaaS system.