Apple devices have been known to not show a prompt to log in to Duo 2FA. If that occurs, it may be due to web content restrictions blocking background security connections. To resolve the issue, follow the steps below based on your operating system.
Disabling Content Restrictions
iOS (Mobile Devices)
1. Navigate to Settings > Screen Time > Content & Privacy Restrictions > App Store, Media, Web & Games > Web Content
2. Allow duosecurity.com on the Content Restrictions page
You can alternately uncheck Limit Adult Websites to completely disable content restrictions. Please be aware that this is not the recommended option.
macOS (Mac)
1. Open System Preferences
2. Navigate to Screen Time > Preferences > Content & Privacy
| You may need to have administrator access on your device to change these settings. |
3. Allow duosecurity.com within the Content Restrictions page on the Allowed Websites Only list
You can alternately set any Web Content restrictions to Unrestricted access. Please be aware that this is not the recommended option.
Contact Us
If you still need help, call us at (208) 496-9009 or start a Live Chat with us.
Hours of Operation: Mon - Fri 7:30 AM - 8:00 PM, Sat 10:00 AM - 4:00 PM Mountain Time
(excluding weekly devotional, forum hour and University Recognized holidays)