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| Make sure that you are off of the campus network when setting up 2FA for the first time or the BYUI network will automatically log you in. |
Disabling Content Restrictions
iOS 12 or newer
1. Navigate to Settings > Screen Time > Content & Privacy Restrictions > Content Restrictions > Web Content
2. Uncheck Limit Adult Websites to completely disable content restrictions.
- If you do not want to fully disable content restrictions, you can allow duosecurity.com within the Content Restrictions page on the iOS device. This will allow the Duo Prompt to display even if content restrictions are enabled.
iOS 11 or older
1. Go to Settings > General > Restrictions > Websites
2. Uncheck Limit Adult Content to completely disable content restrictions.
macOS 10.15 (Catalina) or higher
1. Open System Preferences
2. Navigate to Screen Time > Preferences > Content & Privacy
3. Set any Web Content restrictions to Unrestricted access
- If you do not want to fully disable content restrictions, you can allow duosecurity.com within the Content Restrictions page on the iOS device or to the Allowed Websites Only list on macOS. This will allow the Duo Prompt to display even if content restrictions are enabled.
Contact Us
If you still need help, call us at (208) 496-9009 or start a Live Chat with us.
Hours of Operation: Mon - Fri 7:30 AM - 8:00 PM, Sat 10:00 AM - 4:00 PM Mountain Time
(excluding weekly devotional, forum hour and University Recognized holidays)