My Recently Visited Services

Please use this form to request help from the IT Service Desk team. For the fastest service during normal business hours (8AM - 5PM, M-F), please call the IT Service Desk at 208-496-9009. Otherwise, feel free to request help through this form.


Request help for issues with I-Plan or Grad Plan.


Use this form to request mass communication for IT related matters. This can be used for internal (IT only) or external communication.


Request training for TeamDynamix at td.byui.edu or any desired changes you would like to make to TeamDynamix or Other Applications.


Request support on a group network issue.


Request to restore data that is backed up by the Platform Services department.


Security review request for new cloud services.


Provide Mac Addresses to allow devices on the Network.


This service is for IT Portfolio Managers only to request a new project initiation.


Request remote desktop access to either a server or desktop on campus.


• Remote Phone • Jabber
• Soft Phone


Request that a server/VM be shut down and deleted, and the DNS records and firewall rules removed.


Request installation of DSN (Digital Signage Network) display on campus. Was CVN Campus Video Network


Please specify the username of the user that you would like disabled.


Request support for any device that is located in a classroom, lab, or conference room.


Please specify the name and username of the employee that you would like disabled.


• Microsoft Visio Licenses
• Microsoft Project Licenses


Place a request for a used computer or device (Trickle computer/device).


Request the creation or change a shared mailbox, existing role, file share, or mailbox.


Request access to BYU-Idaho's VPN.


Please complete the following form to request an additional computer monitor for your workstation.


This is for Auxiliary Services IT


Request to approve email addresses for users in Dynamics CRM.


Request that the data hosted on your server be copied to a backup location.