My Recently Visited Services
Please use this form to request help from the IT Service Desk team. For the fastest service during normal business hours (7:30 AM - 8:00 PM, M-F, Saturdays 10 am - 4 pm), please call the IT Service Desk at 208-496-9009. Otherwise, feel free to request help through this form.
PATHWAY STUDENTS: BYU-Idaho and BYU–Pathway Worldwide are separate institutions. BYU-Idaho does not have access to Pathway systems. Do not use this form. Please contact Pathway Support for assistance.
All Internet sites are blocked be default unless you use the Proxy server and have the website whitelisted on the proxy.
Use this form to request admin rights for all devices in a lab.
Use this form to
- Request a new jack
- Request service on an existing jack
- Disable a jack
Based on your yes/no answer to various questions, additional dropdown questions will appear below.
Basic phone requests and/or request repairs, changes, or additions to your desktop phone, Call Center phones or fax line.
Request support on a group network issue.
Request assistance with logging into or managing accounts within IBM i (iSeries) .
Request to restore data that is backed up by the Platform Services department.
Request changes to a server, including changing the name, refreshing, or adding more disk space, CPU, or memory.
Request help for Pathway Degree-Planner API Issues.
Online Operations will use this to create a ticket that will go directly to Enterprise Application - Online Learning HR System. OSM.
Request support for Microsoft 365 issues and new service requests for Outlook, SharePoint, OneDrive, etc...
This is for service issues with Fusion. Fusion is the software that authorizes access to the Hart exercise room.