My Recently Visited Services
Based on your yes/no answer to various questions, additional dropdown questions will appear below.
Please use this form to request help from the IT Service Desk team. For the fastest service during normal business hours (7:30 AM - 8:00 PM, M-F, Saturdays 10 am - 4 pm), please call the IT Service Desk at 208-496-9009. Otherwise, feel free to request help through this form.
PATHWAY STUDENTS: BYU-Idaho and BYU–Pathway Worldwide are separate institutions. BYU-Idaho does not have access to Pathway systems. Do not use this form. Please contact Pathway Support for assistance.
Place a request for a used computer or device (Trickle computer/device).
Request to restore data that is backed up by the Platform Services department.
IT department employee onboarding request for full-time or student employees.
This is to request a computer system set up for a new full time employee at BYU-Idaho.
Request installation of DSN (Digital Signage Network) display on campus. Was CVN Campus Video Network
Report issues with course information, make currents, course slotting, etc.
Request adding or deleting a user to an existing role, deleting the role completely, changing the name of a role and/or the role administrator.
All Internet sites are blocked be default unless you use the Proxy server and have the website whitelisted on the proxy.
Describe the Permission/Authorization changes that you would like to have updated.
This is used to make requests and report issues for the SIS. This includes Jenzabar CX and Jenzabar JICS and student.byui.edu.
Enable a User's IBM i (iSeries) account.
This is for IBM i (iSeries) Application Incidents for Student Accounts.
Please specify the username of the user that you would like disabled.
Request for an IBM i (iSeries) user account to be deleted.