My Recently Visited Services
Please use this form to request help from the IT Service Desk team. For the fastest service during normal business hours (8:00AM - 5PM, M-F), please call the IT Service Desk at 208-496-9009. Otherwise, feel free to request help through this form.
PATHWAY STUDENTS: BYU-Idaho and BYU–Pathway Worldwide are separate institutions. BYU-Idaho does not have access to Pathway systems. Please contact Pathway Support for assistance.
Request an SSL certificate, which are used to encrypt data.
Describe the Permission/Authorization changes that you would like to have updated.
Online Operations will use this to create a ticket that will go directly to Enterprise Application - Online Learning HR System. OSM.
Please specify the name and username of the employee that you would like disabled.
• Reporting a broken link.
• Web search issue.
• Social Media Issue.
• Web Publishing Help.
• Report an issue you have encountered anywhere on the BYU-Idaho website.
Request support for any device that is located in a classroom, lab, or conference room.
Request the creation or change a shared mailbox, existing role, or mailbox.
This is for service issues with Fusion. Fusion is the software that authorizes access to the Hart exercise room.
Based on your yes/no answer to various questions, additional dropdown questions will appear below.
Request for an IBM i (iSeries) user account to be deleted.
Provide Mac Addresses to allow devices on the Network.
Request changes to an existing service catalog item or request a new service catalog service.
All Internet sites are blocked be default unless you use the Proxy server and have the website whitelisted on the proxy.
This is to request an Integration with SSO and another site.
This is used to make requests and report issues for the SIS. This includes Jenzabar CX and Jenzabar JICS and student.byui.edu.
Request assistance with logging into or managing accounts within IBM i (iSeries) .
Request support on a group network issue.