BYUI and Church Account Connection Process

Issue

  • How to link BYUI and church accounts
  • Account linking dates and deadlines

Environment

Resolution

BYUI is changing its login process. Instead of having BYUI students create a new account to use for BYUI website and products, students will use their church account credentials. For current students, this means they will need to connect their church account and their BYUI account so that they can use their church credentials to access their current BYUI account once this change happens.

NOTE: This does not apply to Pathway students. They are not required to do any account linking.

Dates

On Wednesday, February 12, 2025 BYU-Idaho will change to Church Account for account login. 

Regardless of when they link their accounts, users will not be able to login using their Church Account until we go live on February 12th.

Starting Friday, October 18th, the entire IT Service Desk team (and a small handful of other users) may begin linking their own BYU-I accounts, by following the process outlined in this article. This will be a staged process, with an introduction of new groups each week or two. Please refer to the project timeline found in the article, Overview: Church Account Login Project.

Account Linking Process

Users need to follow all on-screen instructions. The site will guide the user step-by-step through the account linking process. The process includes linking their Church Account, BYU-Idaho Account, and BYU-I Duo 2FA. All steps must be completed for successful account linking.

  1. Go to web.byui.edu/linking-page or byui.edu/switch then click "Connect your BYU-Idaho and Church Account" OR click "Link accounts" in the alert at the bottom of the BYUI login page.
  2. Select "Log In" under BYU-Idaho Account.
  3. Enter your BYUI credentials then click "Login."
  4. Select "Log In" under Church Account.
  5. Enter your church username then password.
  6. Check the box and click "Continue."
  7. Click "Connect Accounts."
  8. Click "Connect your 2-Factor Authentication."
  9. Under Duo 2FA click "Set Up."
  10. Click "Enroll."
  11. Verify with Duo. Once you have successfully done so, you will receive the message below.
  12. Soon after your accounts have been linked, you should also receive an email verifying that the linking was successful.

Interactive Demonstration

For training purposes, we have included an interactive preview of the entire process for Account Linking. Click through the different scenarios to familiarize yourself with the account linking process and potential issues that may arise. The site includes interactive pages for the following scenarios:

  • Pre-Go Live: Linking Page
  • Pre-Go Live: CAS Alert
  • Pre-Go Live: Link Again
  • Pre-Go Live: Error Church Account

Click here --> Interactive Account Linking Demo

Troubleshooting

If a user is unsure that they've successfully completed all steps or did not complete the full process (including linking Duo/2FA) please refer to the article, Common Issue: Incomplete Duo 2FA Linking.

Escalation

If you've attempted to resolve the user's issue using the troubleshooting steps above and other relevant knowledge base articles, but the problem persists, follow this escalation process:

  1. Ensure you've documented all troubleshooting steps taken in the ticket.
  2. Verify that all relevant user information and error messages are included in the ticket.
  3. Escalate the ticket to Tier 3 support by assigning it to Tyler Klingler in Identity Management.
  4. In the ticket notes, briefly summarize why you're escalating and any specific questions or areas of concern, including screenshots.

 

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