New BYUI Mac Issued Computer FAQ


Getting a New BYUI Issued Computer


What do I need to do?

Once you have received the email regarding your computer replacement, please follow the steps below.

Before appointment:  

  • Schedule appointment here

  • Plan on one hour for the appointment. 

  • Back up all of your files via campus-supported OneDrive or by your own means 

    • Your Web Browser’s Bookmarks will only transfer if you sign in to the browser and sync them before receiving your new computer.  

  • Ensure you have your device and all chargers or docking stations that came with it. Bring all equipment to the appointment. 

After replacement  

  • Install additional software as needed and ensure that the new computer has your data that was backed up previously by you. 

  • If needed, log in to your web browser such as Chrome and Firefox to access your previously backed up bookmarks. 

What does Tech Support do?

  • At the date/time you've selected, we will meet you in your office specified in the appointment and get you logged in and set up on your new campus computer. 

  • We will log you into the computer and go over the following items with you according to your needs: 

    • Admin Privileges
    • Outlook
    • OneDrive
    • Printers
    • Network Drives (iDrive)

Do I have to be there when the technician comes to replace my computer?

  • Yes – During the replacement, your credentials will be needed several times to log into the computer, add you as an admin, and set log you in to applications. 

Do I need to back up files?

  • Yes, you are responsible for backing up any files from your old laptop to your new one. If you use OneDrive, we can help sign you into OneDrive on the new machine during your appointment. 

  • Backing up your files to something like OneDrive stores the files in a cloud location where they are available even if you do not have access to your physical computer. Highly recommended as a way to ensure you don’t lose files/data if something unexpected happens to your physical computer. Take a look at Accessing OneDrive for a walk through on backing up your files. 

What if I forgot some files?

  • We hold onto computers for 2 weeks after they are replaced in case there are files missing. 

  • Contact us if you find you are missing files/programs/etc 

What computer am I receiving?

  • You will be receiving a similar computer to the type you have currently. For example, if you currently have a MacBook Pro, you will be receiving an updated MacBook Pro, unless you have already made different arrangements with the I.T. department. 

  • If you’re not sure what new computer we have for you, please call the Tech Support Projects team at x9036. 

What happens to my old computer?

  • We hold onto it for 2 weeks to ensure there are no files that you end up needing off of it 

  • We then wipe the machine and either reissue as a trickle computer or send it to Surplus Sales  

    • If interested in purchasing your old computer, make a note of the asset tag and keep in contact with Surplus Sales for when they receive that device so you can purchase it. 

    • With hundreds of different computers being replaced each year, we are unable assist in tracking where your computer goes. 

Can I keep my old computer after my new one is delivered to make sure everything is working?

  • Your data should be backed up before the appointment with IT, so this should not be needed. 

  • If you feel this is still needed, approval will need to be given from the IT manager over the Tech Support Projects team. To request this permission, contact the projects team at or call x9036. 

What if I am retiring at the end of this year?

  • Contact the projects team at x9036 and they will work to determine what needs to happen. 

Who do I call for help/assistance with my new computer?

  • The IT Service Desk at (208) 496-9009 or through Live Chat 

Contact Us

If you still need help, call us at (208) 496-9009 or start a Live Chat with us.

Hours of Operation: Mon - Fri 7:30 AM - 8:00 PM, Sat 10:00 AM - 4:00 PM Mountain Time

(excluding weekly devotional, forum hour and University Recognized holidays)


Article ID: 14000
Tue 10/31/23 4:06 PM
Wed 11/1/23 1:51 PM