New BYUI Windows Issued Computer FAQ

Getting a New BYUI Issued Computer

What do I need to do?

Once you have received the email regarding your computer replacement, please follow steps below.

Before appointment:  

• Schedule appointment here

• Leave computer in your office on campus, powered on and plugged into power and network 

• Have your old computer, charger and docking station in your office in time for your appointment. 

After replacement  

• Log into new computer (connected to docking station/BYUI network) 

• Log into programs  

  • Outlook

  • Teams

    • After opening Teams, under "Sign In," enter your BYUI email, and then sign in using your BYUI credentials

  • Office

  • Adobe

  • OneDrive

  • Browser

    • You will need to log in to a browser in order to get your bookmarks and settings

• Check any additional programs or files that you use frequently. 

What does Tech Support do?

• At the date/time you've selected, we will remotely connect to your old computer and begin the file transfer process.

• Tech Support will verify the migration has completed and come to exchange the old computer for new computer at a time arranged with the employee prior to/during the file transfer. 

  • The employee may also indicate they are comfortable with the replacement taking place without them present, in which case Tech Support will deliver and setup the new computer, and recover the old computer.

Do I have to be there when the technician comes to replace my computer?

• No - Unless other arrangements have been made, when the technician arrives, they will setup the new computer and take the old computer and store it for two weeks, even if you are not present.

Am I able to work on my computer during the time that I.T. will be migrating my files?

• It's encouraged that the computer not be used during the file migration.

• However, if needed you can use the computer. Just ensure that any work or files you work on are not saved locally on the computer, but are saved to a different storage location like OneDrive.

What files are transferred?

What’s included

• Documents, pictures, most programs, printers, drivers, etc 

What’s not included

• Taskbar settings 

• Adobe programs 

Do I need to back up files?

• Not required, but always recommended 

Transfer vs backup (differences)  

• Transferring your files is essentially just copying your files from your old computer to your new computer. Both are stored locally on the computer. 

• Backing up your files to something like OneDrive stores the files in a cloud location where they are available even if you do not have access to your physical computer. Highly recommended as a way to ensure you don’t lose files/data if something unexpected happens to your physical computer. Take a look at Transferring Drive Files to OneDrive for a walk through on backing up your files.

What if I forgot some files?

• We hold onto computers for 2 weeks after they are replaced in case there are files missing. 

• Contact us if you find you are missing files/programs/etc 

What computer am I receiving?

• You will be receiving a similar computer to the type you have currently. For example, if you currently have a Windows laptop, you will be receiving an updated Windows laptop, unless you have already made different arrangements with the I.T. department. 

• If you’re not sure what new computer we have for you, please call the Tech Support Projects team at x9036. 

What happens to my old computer?

• We hold onto it for 2 weeks to ensure there are no files that you end up needing off of it 

• We then wipe the machine and either reissue as a trickle computer or send it to Surplus Sales  

  • If interested in purchasing your old computer, make a note of the asset tag and keep in contact with Surplus Sales for when they receive that device so you can purchase it. 

  • With hundreds of different computers being replaced each year, we are unable assist in tracking where your computer goes. 

Can I keep my old computer after my new one is delivered to make sure everything is working?

• The profile migration tool eliminates the majority of the situations where this would be needed. 

• If you feel this is still needed, approval will need to be given from the IT manager over the Tech Support Projects team. To request this permission, contact the projects team at technologysupportprojects@byui.edu or call x9036. 

What if I am retiring at the end of this year?

• Contact the projects team at x9036 and they will work to determine what needs to happen. 

Who do I call for help/assistance with my new computer?

• The IT Service Desk at (208) 496-9009 or through Live Chat 

Contact Us

If you still need help, call us at (208) 496-9009 or start a Live Chat with us.

Hours of Operation: Mon - Fri 7:30 AM - 8:00 PM, Sat 10:00 AM - 4:00 PM Mountain Time

(excluding weekly devotional, forum hour and University Recognized holidays)