The Walk-Up IT Help Desk

What is the Help Desk?

The Help Desk provides in person, walk-up tech support to students and employees. It is staffed by technicians that are trained in basic hardware and software troubleshooting. It is a place students can go if they need assistance with their personal devices and employees can go if they need assistance with their BYU-Idaho owned devices. (NOTE: Preferred location to assist employees is in their office.) An appointment is not needed for the Help Desk and assistance is available on a first-come, first-serve basis. 

In order to receive help, students and employees need to bring their I-card with them to the Help Desk.


Help Desk location


  • Mon-Fri 8 am - 5 pm (MT)
  • Closed: Lunch 12-1 pm (daily), weekly devotional, forum hour, and all BYUI-recognized holidays
  • Closed: Summer Block
    • When the Help Desk is closed, appointments to meet a technician can be scheduled during normal business hours by calling the IT Service Desk or submitting a ticket.

Contact Us

If you still need help, call us at (208) 496-9009 or start a Live Chat with us.

Hours of Operation: Mon - Fri 7:30 AM - 8:00 PM, Sat 10:00 AM - 4:00 PM Mountain Time

(excluding weekly devotional, forum hour, and University Recognized holidays)

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Article ID: 13523
Thu 8/10/23 4:35 PM
Mon 7/8/24 10:27 AM

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