Okta 400 Error When Logging into BYUI

Account error message Church 2fa duo okta account-linking login-error byui-error okta-400-error okta-bad-request 400-error okta-error bad-request 400-bad-request-error your-request-resulted-in-an-error user-creation-was-disabled link-byui-and-church-account link-accounts

Overview

If you receive an "Okta 400 Bad Request" error message when attempting to log in, this typically means your BYUI and Church Accounts have not been linked.

Starting February 12, 2025, BYUI started using church account login for all web-based systems. Because of this change, in order for users to be able to login, they will need to link their BYUI and church accounts. Once they have done that, they will be able to successfully log in.

If you do not have a church account, you can create a guest account. For steps on how to do that, please reference the following article on How to Create a Church Account for Accessing BYU-I Systems.

What You'll See

The error message may appear as:

Okta 400 Bad Request Error

How to Fix This

Go to https://web.byui.edu/linking-page
Click "Connect your BYU-Idaho and Church Account"
Select "Log In" under BYU-Idaho Account.
Enter your BYUI credentials then click "Login." NOTE: If you do not know your BYUI username or password, go to web.byui.edu/username/forgotpassword and return to this page once you have found your username and/or reset your password.
Select "Log In" under Church Account.
Enter your Church username then password.
Check the box and click "Continue."
Click "Connect Accounts."
Click "Connect your 2-Factor Authentication."
Under Duo 2FA click "Set Up."
Click "Enroll."
Verify with Duo. Once you have successfully done so, you will receive the message below.
Soon after your accounts have been linked, you should also receive an email verifying that the linking was successful.