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Important Notice: Church Account login will not be available until February 12, 2025, even after completing the account linking process.
Overview
If you receive an "Okta 400 Bad Request" error message when attempting to log in, this typically means your Duo Two-Factor Authentication (2FA) hasn't been properly linked to your Church Account. This is a critical step in the account linking process that must be completed.
What You'll See
The error message may appear as:
"Okta 400 Bad Request...Error: User creation was disabled."
How to Fix This
- Contact the BYU-Idaho IT Service Desk for assistance
- A support analyst will help you access our account linking tool
- Follow the guided process to properly connect your Duo 2FA with your Church Account
Preventing This Issue
- Complete all steps of the account linking process, including the Duo 2FA setup
- Don't skip any steps during the account linking process
- Complete the process well before the February 2025 deadline to avoid login issues
Important Reminders:
- Church Account login will be activated on February 12, 2025
- Complete the account linking process early to ensure a smooth transition
- Keep your current BYU-Idaho login method until the transition date
Need Help?
If you need assistance, please contact the IT Service Desk:
- Phone: (208) 496-9009
- WhatsApp: (208) 496-9009 (text message)
- Email: itservicedesk@byui.edu
- Live Chat: Click the chat bubble in the bottom right corner of this page
This article was last updated: January 2025