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  2. IT Service Desk (Tier 1)
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  4. OneDrive
  5. Downloading Backed up Files from OneDrive

Downloading Backed up Files from OneDrive

Issue

  • Restoring and downloading backed up files

Environment

  • Microsoft OneDrive

Resolution for Tier 1

  1. Go to your BYUI email 
  2. Click the waffle on the top left to open the Apps menu.

          

  1. Select "OneDrive".

          

  1. If your folders are there, right-click to download them.
  2. If they aren't, check the recycle bin in OneDrive to see recently deleted files and restore them

Escalation

No escalation is required for this issue.

Details

Article ID: 8638
Created
Mon 5/17/21 4:09 PM
Modified
Tue 10/11/22 10:34 AM

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