Body
![](https://td.byui.edu/TDPortal/Images/Viewer?fileName=ef494a41-4403-4c9a-abb1-85b9d80ae2cb.png)
Issue
- Restoring and downloading backed up files
Environment
Resolution for Tier 1
- Go to your BYUI email
- Click the waffle on the top left to open the Apps menu.
![](https://td.byui.edu/TDPortal/Images/Viewer?fileName=99852bdf-9cb6-4661-93de-76b58962709e.PNG)
- Select "OneDrive".
![](https://td.byui.edu/TDPortal/Images/Viewer?fileName=f5f550cd-6100-4a13-a9d1-00f97b0a8f30.PNG)
- If your folders are there, right-click to download them.
- If they aren't, check the recycle bin in OneDrive to see recently deleted files and restore them
Escalation
No escalation is required for this issue.