Important: Starting February 12, 2025, you'll use your Church Account to access BYU-Idaho services. This guide explains how to recover your account if you've forgotten your username or password.
Quick Recovery Options
Visit account.churchofjesuschrist.org/recovery and use any of these methods:
1. Membership Record Number (MRN)
- Found on your temple recommend or in LDS Tools smartphone application
- Available from your ward clerk
2. Email Address
- Use any email address previously verified with your Church Account
- You'll receive a recovery code via email
3. Mobile Phone
- Use any phone number verified with your Church Account
- You'll receive a recovery code via text message
Recovery Steps
- Go to the recovery page
- Choose your preferred recovery method
- Enter the required information
- Follow the prompts to regain access
- Set up a new password
Tips for Account Security
- Keep your recovery information up to date
- Verify multiple recovery methods when possible
- Save your MRN in a secure location
Support
In the event you’ve somehow lost access to your phone, email, or membership number, and you still need help recovering your account, you can contact us at the BYU-Idaho IT Service Desk and we can help during normal business hours.
Contact Info
Live Chat: Click the chat bubble in the bottom right corner of the BYU-Idaho IT Help website
Normal Hours: Mon - Fri 7:30 AM - 8:00 PM, Sat 10:00 AM - 4:00 PM Mountain Time*
*(excluding weekly devotional, forum hour, and University Recognized holidays)