Environment
Resolution
Issues with videos on the discussion board can be separated into 3 different underlying issues.
1. The video file is too large.
- If the video is over 5-7 minutes long then it is too big. Try to record using Canvas's recording software shown in the picture below that should fix the issue.
- If the issue is still happening, upload the video to Google Drive and get a shareable link. With that shareable link, put it into the description box of the reply.
2. The video may be in the wrong format.
Canvas likes to have videos in the MP4 Format. If this is the case, upload the video to Google Drive and get the Shareable Link to put in the description of the reply.
3. You may have a Slow Internet Connection.
If you google Internet Speed Test and click the "run test" button it will test the speed of the Internet. If a slow Internet connection is an issue, try to find a place with a better Internet connection.
Contact Us
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(excluding weekly devotional, forum hour and University Recognized holidays)