Excessive Authentication Failures
If you are locked out of your Duo account due to the error message: "Your account has been locked out due to excessive authentication failures. Please contact your administrator." (Shown below)
Please wait 60 minutes before contacting the IT Service Desk. Duo Mobile will put a temporary lock on your account due to what it assumes is suspicious account behavior. But after the 60-minute time period, your account should be unlocked. If your Duo account is locked a second time after the 60 minute timer, you may need to re-add your device, at this point feel free to contact the IT Service Desk.
| If it has been longer than 60 minutes and you still can't get into your account, contact the IT Service Desk using the information at the end of this guide. |
Contact Us
If you have questions, please call us at (208) 496-9009 or start a Live Chat with us.
Hours of Operation: Mon - Fri 7:30 AM - 8:00 PM, Sat 10:00 AM - 4:00 PM Mountain Time
(excluding weekly devotional, forum hour, and University Recognized holidays)