What is a 401 Error?

sign-in-error office-sign-in 401-error http-401

Microsoft 401 Error

Microsoft describes the 401 error as such: "401 - Unauthorized: Access is denied due to invalid credentials. You do not have permission to view this directory or page using the credentials that you supplied."

BYU-Idaho provides access to most Microsoft Apps; to get access, use your school email and credentials. If you get this error when signing into a Microsoft Office application or service, please completely sign out and ensure that you are using your school-issued email. The school-issued email is formatted like this: abc12345@byui.edu. Additionally, make sure you have you username and password correct.

Saved Passwords

If your password usually works in other BYUI sites but does not work with Microsoft Apps, a good practice is to double check your Saved Passwords to make sure all details are being typed correctly:

To find saved passwords go to the following links for instructions based on the device/browser you are using:

Google Chrome: Manage passwords - Computer - Google Chrome Help.

Firefox: Password Manager - Remember, delete and edit logins and passwords in Firefox | Firefox Help (mozilla.org).

Microsoft Edge: How to manage saved passwords in Microsoft Edge - Microsoft Community.

Internet Explorer: Find your Saved Internet Explorer Passwords - YouTube.

Safari: How to find saved passwords on your Mac - Apple Support.

IPhone: How to find saved passwords on your iPhone - Apple Support.

Do not use AutoFill. Type in your username and password, slowly and correctly.

If the error persists, contact the IT Service Desk for further troubleshooting.

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