Textbook FAQ

Winter Semester 2021 Returns

How do I return my textbooks for Winter 2021 semester?
  • For information on textbook returns and textbook buyback for the Winter 2021 semester, see University Store Buyback Information.
  • For returns and buyback place and times, see Buyback InformationIt will be held in MC 176A ONLY.
  • If you have forgotten which of your books are rentals, bring all of your books to textbook return and ask the attendant which books are rentals.


Spring Semester 2021

Student Express will be held in the Manwaring Center room 176A. You can reserve parking passes and I-cards along with your textbook and class required items reservation.

When can I pick up items that have been reserved?

Apr. 16           8:00am – 6:00pm
Apr. 17           9:00am – 5:00pm
Apr. 19           8:00am – 6:00pm
Apr. 20           8:00am – 6:00pm
Where on the website do I go to order my textbooks and have them shipped?
  • Go to byuistore.com
  • Hover over the "Textbooks" tab
  • Select "Order Books"
  • You can either order your books from the automatic list, or search them manually.
  • Add the books needed to your cart and proceed to checkout.

Where do I pick up my textbooks if I chose in-store pickup?

  • Pickup location is register 5 in the University Store.
  • Pick up your books within 3 business days.
  • If books are not picked up in this time, they will be returned to inventory and your student account will be refunded minus a $5 restocking fee.
  • If you cannot pick up your order within 3 business days, please reserve your books for pickup at Student Express at the beginning of the semester.
What is the benefit of using digital textbooks?
  • Due to COVID issues, a great deal of courses are still online/remote/hybrid so the University Store offers digital options for your course material.
    • It’s the quickest and safest way to ensure course materials are available on the first day of class.
    • Digital books cannot be contaminated by COVID-19.
    • Digital books do not need to be returned or shipped back at the end of the semester.
    • With physical textbooks, there is a chance your materials will not arrive by the first day of class.
  • All materials will be updated on the student Book List as well as the Text Express website.
  • If students are enrolled in a course with Auto Access content, those textbooks will already be digitally available in I-Learn.
  • All regular e-books can be found here.
After purchasing an e-book, how do I access its content? 
  • If it's a digital book, you will have received an email with the link to the site where the book is available and a redemption code. If you cannot find this email, log into your account on byuistore.com, go to order tracking at the bottom of the page, and you can find the information there as well. 
  • If it's an access code to content, the code will be emailed to you. 
  • If you cannot find your codes or links after trying these options, please call in at 208-496-1411 and we'll be happy to get you to someone who can re-send you this information. 
How do I find my Redemption code?
1. Go to byuistore.com
2. Log-In to your byuistore.com account
3. Scroll down to 'Order Tracking' 
4. Under 'Order History' you will see the name of the e-Book and the Redemption Code for it.
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Article ID: 6206
Thu 3/19/20 2:32 PM
Mon 4/19/21 4:39 PM