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Trending Questions

Advisor Appointment
Question: How do I schedule an academic advising appointment?

Answer: If you are a campus student or an online student in a major from 2017 or before, our contact center agents would be happy to set up an academic advising appointment for you! Please contact us by text, phone, or chat to schedule an appointment with an Academic Advisor. You can also set up your own appointment by following the step-by-step walk-through, see Advising - Schedule an Appointment. For online students in a major after 2017 please fill out the BYU-Pathway Advising Form.

Question: How do I get help for technical issues (Canvas, Wifi, etc)?
Answer: You can find I-Learn/Canvas help guides according to your own role (student or instructor) on the Canvas - Instructure Community. The other option is the BYU-I Tech Guides. If you can't find the help you need in these resources, feel free to contact our Tech Support team for technology help.

Deferment Options
Question: How do I get a deferment?
Answer: For a list of deferment options available as well as the requirements for each, please refer to Deferment Options.

Tuition Refund
Question: How can I get my tuition refunded? 
Answer: We invite you to visit Tuition Refund Policy to understand BYU-Idaho's tuition refund policy.

Add/Drop Deadline & Refund
Question: When is the last day to drop Individual or Full semester courses and get a tuition refund?
Answer: For Spring Semester 2022, April 25, is the last day to drop individual Full Semester courses and get a tuition refund. Jun 12, is the last day to withdraw completely from All Full Semester courses and receive a prorated tuition refund. For more information, see Academic Deadlines.

Change Bank Account for FAFSA
​​​​Question: How do I change the account my FAFSA money gets put into?
Answer: FAFSA money usually goes to the bank account associated to your eRefund. If you want to learn how to change that bank account here's an article that can walk you through the steps: How Do I Enroll in eRefund?. Make you sure you scroll down to the part where it says "Changing Bank Account for eRefund". 

Transcript Evaluation Timeline
Question: How long does it take for my transcripts to be evaluated?
Answer: From the time that you request your transcripts to be sent to BYU–Idaho, it generally takes 2-4 weeks for the admissions office to receive them. If all the necessary steps have been completed, and BYU–Idaho has received your transcripts, it typically takes 2-4 weeks for them to be reviewed and processed. As soon as your transcripts are reviewed and processed, the transfer evaluation unit will send you a notification email to your student email address. More information about the steps that you need to complete as well as the timeline, can be found at Guidelines.
 

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