Services A-Z (92)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

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2nd Monitor Request

Please complete the following form to request an additional computer monitor for your workstation.

A

Additional Technology Request for a Classroom

Please use this request form any additional classroom needed hardware

ArcGIS Student Request

Auxiliary Services Engineering

This is for Auxiliary Services IT

C

Classroom/Lab Computer Issue

Request support with a computer located in a classroom or lab.

CRM Email Approvals

Request to approve email addresses for users in Dynamics CRM.

Curriculum Issue (found in I-Plan)

Report issues with course information, make currents, course slotting, etc.

Cx Account Request

CX User Account - Disable

Please specify the username of the user that you would like disabled.

D

Data Backup Request

Request that the data hosted on your server be copied to a backup location.

Database

Request the creation, migration, change to, or refresh of a database.

Decommission a Server

Request that a server/VM be shut down and deleted, and the DNS records and firewall rules removed.

Digital Signage Network (DSN) Request

Request installation of DSN (Digital Signage Network) display on campus. Was CVN Campus Video Network

DNS Request

Request the addition, change or removal or a Domain Name System.

E

Email, Messaging, or Zoom Request

Request items related to messaging services such as Zoom and email.

Employee Virtual Computer (VM) Request

Request a virtual desktop instance.

Ensign College Support

This request form is to be used by authorized users only (intended use by Ensign College administrators and Ensign College support resources only).

Equella Permission Request

Request help with issues that need to be escalated to the Equella Admin, including user additions and removals.

F

Feith Delete User Account

Please specify the name and username of the feith user you would like deleted.

Feith Disable User account

Please specify the name and username of the Feith user that you would like to be disabled.

Feith Requests/Issues

Request a new feature or change to your Feith service.

File Share/Role Management Request

Request a new file share to be added to a role, or the creation or modification of a role.

Final Grade Submit Issue

This request is for identifying issues with the Final Grade Submit tool.

Firewall/Web Filter

Request changes to the existing firewall or URL web filtering for the campus.

Fusion Support

This is for service issues with Fusion. Fusion is the software that authorizes access to the Hart exercise room.

H

Honor Drawer Resupply

Request items for the honor drawer in your department office.

I

Identity Management: Role Change

Request adding or deleting a user to an existing role, deleting the role completely, changing the name of a role and/or the role administrator.

I-Learn Admin

Report any of your I-Learn Issues

I-Learn Course Participation Request - Petition

This service is used to find course participation for a student. The Requestor is set as SRR Petition.

I-Learn Course Participation Request - Registration

This service is used to find course participation for a student.The requestor is set as SRR Registration.

I-Learn Integration Request

This service provides access one with the ability to request an I-Learn Integration.

Internet Access for Server (Proxy Request)

All Internet sites are blocked be default unless you use the Proxy server and have the website whitelisted on the proxy.

Internet Issue - Many People

Request support on a group network issue.

I-Plan Improvements

I-Plan design change/update request form.

I-Plan/Grad Plan Issues

Request help for issues with I-Plan or Grad Plan.

iSeries Account Deletion

Request for an iSeries user account to be deleted.

iSeries Account Disablement

Please specify the name and username of the employee that you would like disabled.

iSeries Account Enablement

Enable a User's iSeries account.

iSeries Account Menu Permissions/Authorization Change

Describe the Permission/Authorization changes that you would like to have updated.

iSeries Account Request

iSeries Application Incidents

This is for iSeries Application Incidents for Student Accounts.

iSeries Application Requests

iSeries Application Requests

iSeries Username Issues

Request assistance with logging into or managing accounts within iSeries.

IT Feedback

Thank you for taking the time to give feedback on the Information Technology website. Your feedback is valuable to us and we strive to provide you with the best technology experience.

IT Help

Please use this form to request help from the IT Service Desk team. For fastest service during normal business hours (7am-8pm, M-F), please call the IT Service Desk at 208-496-1411. Otherwise, feel free to request help through this form.

IT Infrastructure Request

Request for various IT infrastructure items such as
Load Balancer
Server Infrastructure
Wiring Infrastructure

IT Project Initiation Request

This service is for IT Portfolio Managers only to request a new project initiation.

IT Service Catalog Request

Request changes to an existing service catalog item or request a new service catalog service.

L

Lab Software Install - Update Request

Request new software in a lab or request an update to software already installed in a lab.

LogMeIn User Request

This form is to be used by approved IT employees to request user access or removal from LogMeIn Rescue.

M

Mailbox and Identity Access Management

Request the creation or change an existing Role, File Share or Mailbox.

Map - Request

Request a map or other type of GIS development.

Microsoft Visio or Microsoft Project License Request

• Microsoft Visio Licenses
• Microsoft Project Licenses

Move Request

Based on your yes/no answer to various questions, additional dropdown questions will appear below.

N

Network Move/Add/Change

Request a jack to be activated or moved.

Network Storage Increase

Request more space on your network drive.

New Full Time Hire - Computer Request

This is to request a computer system set up for a new full time employee at BYU-Idaho.

O

Office 365

Request support for Office 365 issues and new service requests for Outlook, SharePoint, OneDrive, etc...

Online Learning HR System - OSM Issues

Online Operations will use this to create a ticket that will go directly to Enterprise Application - Online Learning HR System. OSM.

Order Supplies

Do you need office supplies such as batteries, pencils, paper, tape, Sharpies, and staples? We can help.

P

Phone - Cisco Jabber (Soft-phone) Request

• Remote Phone • Jabber
• Soft Phone

Phone - Cisco Jabber (Student Employee) Request

This is for call center managers to request off-site access enabled for student employees using Cisco Jabber.

Phone or Fax Line

Basic phone requests and/or request repairs, changes, or additions to your desktop phone, Call Center phones or fax line.

Polo Shirts & Name Tags

Polo Shirts, name tag, and name plaque requests

Printer Support - Student

Request support on a printing machine on-campus.

R

RD Gateway Access Request

Request remote desktop access to either a server or desktop on campus.

Request Technology Support

-This form is for church leaders to report issues to BYUI IT department such as internet connectivity, printer, or classroom issues.

Restore Request

Request to restore data that is backed up by the Platform Services department.

S

Schedule a Meeting

Need help scheduling a meeting on campus? We can help.

Server Change

Request changes to a server, including changing the name, refreshing, or adding more disk space, CPU, or memory.

Server Request

Request to build a new server.

Single Sign On Integration Request

This is to request an Integration with SSO and another site.

SIS - Student Information System Issues or Request

This is to request and remove access to the My BYUI Admin tab. Any Jenzabar or CX issues or requests should be entered with this form.

Software Engineer - Resource Requests for New Application

New software application request.

Software Engineering - Bug Fix and Support

Request support or a bug fix concerning one of BYU-Idaho's internally developed systems, such as MY BYUI, iSeries Development, or the housing system.

Software License Request

-Request a new license for software BYU-Idaho currently does not have a site license.

SSL Certificate Request

Request an SSL certificate, which are used to encrypt data.

T

TeamDynamix Change/Training or Other Applications

Request training for TeamDynamix at td.byui.edu or any desired changes you would like to make to TeamDynamix or Other Applications.

Technology Issues in Classroom/Lab/Conference Room

Request support for any device that is located in a classroom, lab, or conference room.

Test

Trickle Device Request

Place a request for a used computer or device (Trickle computer/device).

V

VDI Change Request

Request a new VDI service, machine pool, or software.

VDI for Employee's - Request

Please use this form to request a new virtual desktop (VDI) for employees.

VPN Request

Request access to BYU-Idaho's VPN.

W

Web Content Issues

• Reporting a broken link.
• Web search issue.
• Social Media Issue.
• Web Publishing Help.
• Report an issue you have encountered anywhere on the BYU-Idaho website.

Web System Request (Not web.byui.edu)

Request support for a web system.

Wireless

Request support on BYU-Idaho wireless connection.

Workday (Level 2) - Break / Fix

Request a fix with any incident relating to Workday.

Workday (Level 2) - New Request

Request new integrations from Workday to different campus systems or reports regarding your employee’s information.

Workday Financial Report Request

To request a new report for Workday Financial.