• Phones and Fax
• Email and Messaging
• Zoom

Services (8)

Email, Messaging, or Zoom Request

Request items related to messaging services such as Zoom and email.

Mailbox and Identity Access Management

Request the creation or change a shared mailbox, existing role, file share, or mailbox.

Phone or Fax Line

Basic phone requests and/or request repairs, changes, or additions to your desktop phone, Call Center phones or fax line.

Phone - Cisco Jabber (Soft-phone) Request

• Remote Phone • Jabber
• Soft Phone

Phone - Cisco Jabber (Student Employee) Request

This is for call center managers to request off-site access enabled for student employees using Cisco Jabber.

Web System Request (Not

Request support for a web system.

Web Content Issues

• Reporting a broken link.
• Web search issue.
• Social Media Issue.
• Web Publishing Help.
• Report an issue you have encountered anywhere on the BYU-Idaho website.

IT Help

Please use this form to request help from the IT Service Desk team. For the fastest service during normal business hours (7:30 AM-8 PM, M-F), please call the IT Service Desk at 208-496-9009. Otherwise, feel free to request help through this form.