• Phones and Fax
• Email and Messaging
• Zoom

Services (7)

Phone or Fax Line

Basic phone requests and/or request repairs, changes, or additions to your desktop phone, Call Center phones or fax line.

Phone - Cisco Jabber (Soft-phone) Request

• Remote Phone • Jabber
• Soft Phone

Phone - Cisco Jabber (Student Employee) Request

This is for call center managers to request off-site access enabled for student employees using Cisco Jabber.

Email, Messaging, or Zoom Request

Request items related to messaging services such as Zoom and email.

Web System Request (Not

Request support for a web system.

Web Content Issues

• Reporting a broken link.
• Web search issue.
• Social Media Issue.
• Web Publishing Help.
• Report an issue you have encountered anywhere on the BYU-Idaho website.

IT Help

Please use this form to request help from the IT Service Desk team. For fastest service during normal business hours (7am-8pm, M-F), please call the IT Service Desk at 208-496-1411. Otherwise, feel free to request help through this form.