Request items related to messaging services such as Zoom and email.
Request the creation or change a shared mailbox, existing role, file share, or mailbox.
Basic phone requests and/or request repairs, changes, or additions to your desktop phone, Call Center phones or fax line.
• Remote Phone • Jabber
• Soft Phone
This is for call center managers to request off-site access enabled for student employees using Cisco Jabber.
Request support for a web system.
• Reporting a broken link.
• Web search issue.
• Social Media Issue.
• Web Publishing Help.
• Report an issue you have encountered anywhere on the BYU-Idaho website.
Please use this form to request help from the IT Service Desk team. For the fastest service during normal business hours (7:30 AM-8 PM, M-F), please call the IT Service Desk at 208-496-9009. Otherwise, feel free to request help through this form.