Popular Services
Please use this form to request help from the IT Service Desk team. For the fastest service during normal business hours (8AM - 5PM, M-F), please call the IT Service Desk at 208-496-9009. Otherwise, feel free to request help through this form.
-Family needs to reset their missionary's password
-Missionary Privacy Release (MPR) usage
-Vetting, verifying, and delivering the MPR form
- How to correctly go through the Missionary Privacy Release process
Request support for Microsoft 365 issues and new service requests for Outlook, SharePoint, OneDrive, etc...
Request training for TeamDynamix or at td.byui.edu or any desired changes you would like to make to TeamDynamix or Other Applications.
• Microsoft Visio Licenses
• Microsoft Project Licenses
Based on your yes/no answer to various questions, additional dropdown questions will appear below.
Basic phone requests and/or request repairs, changes, or additions to your desktop phone, Call Center phones or fax line.
Use this form to
- Request a new jack
- Request service on an existing jack
- Disable a jack
Request support with a computer located in a classroom or lab.
Request the creation or change a shared mailbox, existing role, file share, or mailbox.
Request support for any device that is located in a classroom, lab, or conference room.
Request an SSL certificate, which are used to encrypt data.
Use this form to request a TD external iPaaS connector flow. This form must be completed before approval can be given to proceed with the development, testing, and implementation of an external iPaaS flow using TD's iPaaS system.
Request help for Pathway Degree-Planner API Issues.
• Reporting a broken link.
• Web search issue.
• Social Media Issue.
• Web Publishing Help.
• Report an issue you have encountered anywhere on the BYU-Idaho website.
-Request a new license for software BYU-Idaho currently does not have a site license.
This is for service issues with Fusion. Fusion is the software that authorizes access to the Hart exercise room.
Use this form to request admin rights on a university owned computer.