Popular Services
Please use this form to request help from the IT Service Desk team. For the fastest service during normal business hours (8AM - 5PM, M-F), please call the IT Service Desk at 208-496-9009. Otherwise, feel free to request help through this form.
Request support for Microsoft 365 issues and new service requests for Outlook, SharePoint, OneDrive, etc...
Based on your yes/no answer to various questions, additional dropdown questions will appear below.
Basic phone requests and/or request repairs, changes, or additions to your desktop phone, Call Center phones or fax line.
Use this form to
- Request a new jack
- Request service on an existing jack
- Disable a jack
Place a request for a used computer or device (Trickle computer/device).
Request adding or deleting a user to an existing role, deleting the role completely, changing the name of a role and/or the role administrator.
Get the required information for Additional Computer request.
-Family needs to reset their missionary's password
-Missionary Privacy Release (MPR) usage
-Vetting, verifying, and delivering the MPR form
- How to correctly go through the Missionary Privacy Release process
• Reporting a broken link.
• Web search issue.
• Social Media Issue.
• Web Publishing Help.
• Report an issue you have encountered anywhere on the BYU-Idaho website.
Provide Mac Addresses to allow devices on the Network.
Please complete the following form to request an additional computer monitor for your workstation.
This is to request a computer system set up for a new full time employee at BYU-Idaho.
-Request a new license for software BYU-Idaho currently does not have a site license.
Request assistance with logging into or managing accounts within IBM i (iSeries) .
Request changes to a server, including changing the name, refreshing, or adding more disk space, CPU, or memory.
This is used to make requests and report issues for the SIS. This includes Jenzabar CX and Jenzabar JICS and student.byui.edu.
Request training for TeamDynamix or at td.byui.edu or any desired changes you would like to make to TeamDynamix or Other Applications.
Request the creation or change a shared mailbox, existing role, file share, or mailbox.