Popular Services
Please use this form to request help from the IT Service Desk team. For the fastest service during normal business hours (8AM - 5PM, M-F), please call the IT Service Desk at 208-496-9009. Otherwise, feel free to request help through this form.
-Family needs to reset their missionary's password
-Missionary Privacy Release (MPR) usage
-Vetting, verifying, and delivering the MPR form
- How to correctly go through the Missionary Privacy Release process
Based on your yes/no answer to various questions, additional dropdown questions will appear below.
Request support for Microsoft 365 issues and new service requests for Outlook, SharePoint, OneDrive, etc...
Use this form to
- Request a new jack
- Request service on an existing jack
- Disable a jack
Request training for TeamDynamix or at td.byui.edu or any desired changes you would like to make to TeamDynamix or Other Applications.
Request adding or deleting a user to an existing role, deleting the role completely, changing the name of a role and/or the role administrator.
Basic phone requests and/or request repairs, changes, or additions to your desktop phone, Call Center phones or fax line.
Request support with a computer located in a classroom or lab.
• Reporting a broken link.
• Web search issue.
• Social Media Issue.
• Web Publishing Help.
• Report an issue you have encountered anywhere on the BYU-Idaho website.
Request items related to messaging services such as Zoom and email.
Request an SSL certificate, which are used to encrypt data.
Request support for any device that is located in a classroom, lab, or conference room.
Request help for Pathway Degree-Planner API Issues.
This is for service issues with Fusion. Fusion is the software that authorizes access to the Hart exercise room.
Please use this form to request a new virtual desktop (VDI) for employees.
Request the creation or change a shared mailbox, existing role, file share, or mailbox.
Enable a User's IBM i (iSeries) account.