Popular Services
Please use this form to request help from the IT Service Desk team. For the fastest service during normal business hours (8AM - 5PM, M-F), please call the IT Service Desk at 208-496-9009. Otherwise, feel free to request help through this form.
Based on your yes/no answer to various questions, additional dropdown questions will appear below.
Request support for Microsoft 365 issues and new service requests for Outlook, SharePoint, OneDrive, etc...
-Family needs to reset their missionary's password
-Missionary Privacy Release (MPR) usage
-Vetting, verifying, and delivering the MPR form
- How to correctly go through the Missionary Privacy Release process
Request adding or deleting a user to an existing role, deleting the role completely, changing the name of a role and/or the role administrator.
Place a request for a used computer or device (Trickle computer/device).
Request the creation or change a shared mailbox, existing role, file share, or mailbox.
Use this form to
- Request a new jack
- Request service on an existing jack
- Disable a jack
This is to request a computer system set up for a new full time employee at BYU-Idaho.
Basic phone requests and/or request repairs, changes, or additions to your desktop phone, Call Center phones or fax line.
Request changes to an existing service catalog item or request a new service catalog service.
• Reporting a broken link.
• Web search issue.
• Social Media Issue.
• Web Publishing Help.
• Report an issue you have encountered anywhere on the BYU-Idaho website.
-Request a new license for software BYU-Idaho currently does not have a site license.
Request support with a computer located in a classroom or lab.
Request changes to the existing firewall or URL web filtering for the campus.
Request assistance with logging into or managing accounts within IBM i (iSeries) .
Provide Mac Addresses to allow devices on the Network.
Get the required information for Additional Computer request.
This is used to make requests and report issues for the SIS. This includes Jenzabar CX and Jenzabar JICS and student.byui.edu.