Popular Services
Please use this form to request help from the IT Service Desk team. For the fastest service during normal business hours (8:00AM - 5PM, M-F), please call the IT Service Desk at 208-496-9009. Otherwise, feel free to request help through this form.
PATHWAY STUDENTS: BYU-Idaho and BYU–Pathway Worldwide are separate institutions. BYU-Idaho does not have access to Pathway systems. Please contact Pathway Support for assistance.
Request support for Microsoft 365 issues and new service requests for Outlook, SharePoint, OneDrive, etc...
-Family needs to reset their missionary's password
-Missionary Privacy Release (MPR) usage
-Vetting, verifying, and delivering the MPR form
- How to correctly go through the Missionary Privacy Release process
Based on your yes/no answer to various questions, additional dropdown questions will appear below.
Request adding or deleting a user to an existing role, deleting the role completely, changing the name of a role and/or the role administrator.
Request support with a computer located in a classroom or lab.
Get the required information for Additional Computer request.
Request the creation or change a shared mailbox, existing role, or mailbox.
Basic phone requests and/or request repairs, changes, or additions to your desktop phone, Call Center phones or fax line.
Request training for TeamDynamix or at td.byui.edu or any desired changes you would like to make to TeamDynamix or Other Applications.
Please complete the following form to request an additional computer monitor for your workstation.
Use this form to
- Request a new jack
- Request service on an existing jack
- Disable a jack
This is to request a computer system set up for a new full time employee at BYU-Idaho.
Request support for any device that is located in a classroom, lab, or conference room.
• Reporting a broken link.
• Web search issue.
• Social Media Issue.
• Web Publishing Help.
• Report an issue you have encountered anywhere on the BYU-Idaho website.