Popular Services

Basic phone requests and/or request repairs, changes, or additions to your desktop phone, Call Center phones or fax line.

Request help for issues with I-Plan or Grad Plan.

Request items related to messaging services such as Zoom and email.

Please use this form to request help from the IT Service Desk team. For the fastest service during normal business hours (7:30 AM-8 PM, M-F), please call the IT Service Desk at 208-496-1411. Otherwise, feel free to request help through this form.

Based on your yes/no answer to various questions, additional dropdown questions will appear below.

Request support for Office 365 issues and new service requests for Outlook, SharePoint, OneDrive, etc...

Report any of your I-Learn Issues

Request support on a printing machine on-campus.

Request adding or deleting a user to an existing role, deleting the role completely, changing the name of a role and/or the role administrator.

• Remote Phone • Jabber
• Soft Phone

Please complete the following form to request an additional computer monitor for your workstation.

Request access to BYU-Idaho's VPN.

This is for call center managers to request off-site access enabled for student employees using Cisco Jabber.

Request the creation or change a shared mailbox, existing role, file share, or mailbox.

Request support with a computer located in a classroom or lab.

This is for iSeries Application Incidents for Student Accounts.

• Microsoft Visio Licenses
• Microsoft Project Licenses

Request support on a group network issue.

Request the creation, migration, change to, or refresh of a database.

Request an SSL certificate, which are used to encrypt data.

Enable a User's iSeries account.

This request form is to be used by authorized users only (intended use by Ensign College administrators and Ensign College support resources only).

Please specify the name and username of the employee that you would like disabled.

Request a new feature or change to your Feith service.