Popular Services

Please use this form to request help from the IT Service Desk team. For the fastest service during normal business hours (8AM - 5PM, M-F), please call the IT Service Desk at 208-496-9009. Otherwise, feel free to request help through this form.


Request help for issues with I-Plan or Grad Plan.


Based on your yes/no answer to various questions, additional dropdown questions will appear below.


This is to request a computer system set up for a new full time employee at BYU-Idaho.


Request training for TeamDynamix or at td.byui.edu or any desired changes you would like to make to TeamDynamix or Other Applications.


Request support on a printing machine on-campus.


-Family needs to reset their missionary's password
-Missionary Privacy Release (MPR) usage
-Vetting, verifying, and delivering the MPR form
- How to correctly go through the Missionary Privacy Release process


Use this form to
- Request a new jack
- Request service on an existing jack
- Disable a jack


Request access to BYU-Idaho's VPN.


Request adding or deleting a user to an existing role, deleting the role completely, changing the name of a role and/or the role administrator.


• Microsoft Visio Licenses
• Microsoft Project Licenses


Basic phone requests and/or request repairs, changes, or additions to your desktop phone, Call Center phones or fax line.


Request support for Microsoft 365 issues and new service requests for Outlook, SharePoint, OneDrive, etc...


(DNS) Domain Name Services - Domain Name Requests


Security review request for new cloud services.


Request items related to messaging services.


Report any of your I-Learn Issues


• Reporting a broken link.
• Web search issue.
• Social Media Issue.
• Web Publishing Help.
• Report an issue you have encountered anywhere on the BYU-Idaho website.


-Request a new license for software BYU-Idaho currently does not have a site license.


• Remote Phone • Jabber
• Soft Phone


Request support with a computer located in a classroom or lab.


Get the required information for Additional Computer request.


Place a request for a used computer or device (Trickle computer/device).