Popular Services

Please use this form to request help from the IT Service Desk team. For fastest service during normal business hours (7am-8pm, M-F), please call the IT Service Desk at 208-496-1411. Otherwise, feel free to request help through this form.

Basic phone requests and/or request repairs, changes, or additions to your desktop phone, Call Center phones or fax line.

Request help for issues with I-Plan or Grad Plan.

Request support for Office 365 issues and new service requests for Outlook, SharePoint, OneDrive, etc...

• Remote Phone • Jabber
• Soft Phone

Report any of your I-Learn Issues

Please complete the following form to request an additional computer monitor for your workstation.

This is for call center managers to request off-site access enabled for student employees using Cisco Jabber.

Request items related to messaging services such as Zoom and email.

Request access to BYU-Idaho's VPN.

Request support for any device that is located in a classroom, lab, or conference room.

This service is used to find course participation for a student.The requestor is set as SRR Registration.

This form is to be used by approved IT employees to request user access or removal from LogMeIn Rescue.

Request support on a printing machine on-campus.

Request the creation or change an existing Role, File Share or Mailbox.

Request support with a computer located in a classroom or lab.

Request an SSL certificate, which are used to encrypt data.

Based on your yes/no answer to various questions, additional dropdown questions will appear below.

Request adding or deleting a user to an existing role, deleting the role completely, changing the name of a role and/or the role administrator.

Request help with issues that need to be escalated to the Equella Admin, including user additions and removals.

This request is for identifying issues with the Final Grade Submit tool.

This request form is to be used by authorized users only (intended use by Ensign College administrators and Ensign College support resources only).

Online Operations will use this to create a ticket that will go directly to Enterprise Application - Online Learning HR System. OSM.

This is to request a computer system set up for a new full time employee at BYU-Idaho.