Popular Services

Request help for issues with I-Plan or Grad Plan.

Please use this form to request help from the IT Service Desk team. For the fastest service during normal business hours (7:30 AM-8 PM, M-F), please call the IT Service Desk at 208-496-9009. Otherwise, feel free to request help through this form.

Request support for Microsoft 365 issues and new service requests for Outlook, SharePoint, OneDrive, etc...

Basic phone requests and/or request repairs, changes, or additions to your desktop phone, Call Center phones or fax line.

Request items related to messaging services such as Zoom and email.

Request training for TeamDynamix at td.byui.edu or any desired changes you would like to make to TeamDynamix or Other Applications.

Based on your yes/no answer to various questions, additional dropdown questions will appear below.

Request the creation or change a shared mailbox, existing role, file share, or mailbox.

• Remote Phone • Jabber
• Soft Phone

Request adding or deleting a user to an existing role, deleting the role completely, changing the name of a role and/or the role administrator.

Request support on a printing machine on-campus.

• Microsoft Visio Licenses
• Microsoft Project Licenses

Request access to BYU-Idaho's VPN.

Use this form to
- Request a new jack
- Request service on an existing jack
- Disable a jack

Report any of your I-Learn Issues

Request assistance with logging into or managing accounts within iSeries.

This is to request a computer system set up for a new full time employee at BYU-Idaho.

• Reporting a broken link.
• Web search issue.
• Social Media Issue.
• Web Publishing Help.
• Report an issue you have encountered anywhere on the BYU-Idaho website.

Use this form to request admin rights on a university owned computer.

This is for call center managers to request off-site access enabled for student employees using Cisco Jabber.

Request a new feature or change to your Feith service.

Request installation of DSN (Digital Signage Network) display on campus. Was CVN Campus Video Network

Request an SSL certificate, which are used to encrypt data.

Request new integrations from Workday to different campus systems or reports regarding your employee’s information.

Enable a User's iSeries account.