Popular Services
Please use this form to request help from the IT Service Desk team. For the fastest service during normal business hours (7:30 AM - 8:00 PM, M-F, Saturdays 10 am - 4 pm), please call the IT Service Desk at 208-496-9009. Otherwise, feel free to request help through this form.
PATHWAY STUDENTS: BYU-Idaho and BYU–Pathway Worldwide are separate institutions. BYU-Idaho does not have access to Pathway systems. Do not use this form. Please contact Pathway Support for assistance.
-Family needs to reset their missionary's password
-Missionary Privacy Release (MPR) usage
-Vetting, verifying, and delivering the MPR form
- How to correctly go through the Missionary Privacy Release process
Use this form to
- Request a new jack
- Request service on an existing jack
- Disable a jack
Based on your yes/no answer to various questions, additional dropdown questions will appear below.
Request support for Microsoft 365 issues and new service requests for Outlook, SharePoint, OneDrive, etc...
Get the required information for Additional Computer request.
This is to request a computer system set up for a new full time employee at BYU-Idaho.
Request the creation or change a shared mailbox, existing role, or mailbox.
Request installation of DSN (Digital Signage Network) display on campus. Was CVN Campus Video Network
Request training for TeamDynamix or at td.byui.edu or any desired changes you would like to make to TeamDynamix or Other Applications.
• Microsoft Visio Licenses
• Microsoft Project Licenses
• Reporting a broken link.
• Web search issue.
• Social Media Issue.
• Web Publishing Help.
• Report an issue you have encountered anywhere on the BYU-Idaho website.
Request adding or deleting a user to an existing role, deleting the role completely, changing the name of a role and/or the role administrator.
Request assistance with logging into or managing accounts within IBM i (iSeries) .
This is for service issues with Fusion. Fusion is the software that authorizes access to the Hart exercise room.
Request changes to the existing firewall or URL web filtering for the campus.
Provide Mac Addresses to allow devices on the Network.