Service Catalog

Categories (15)

Something Broken? Click Here

• Need IT Help?
• Issues With BYU-Idaho Technology?
• Call (208) 496-1411 for Quick Help
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Communication

• Phones and Fax
• Email and Messaging
• Zoom
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Software

• I-Learn & I-Plan Requests
• Workday Requests
• General Software Requests
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Accounts

• Identity Management
• Role/Permission Requests
• Feith & CX Account Requests
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Computers & Devices

• IT Equipment Requests
• New Hire Equipment
• VDI Requests
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IT Specific Systems

• Servers & Databases
• iSeries
• Software Engineer Requests
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Printing

• Printer Support
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File Storage & Sharing

• File Share Requests
• Feith Requests
• Network Storage
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Network Access

• WiFi
• Network Move/Add/Change
• VPN
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Office Moves

• IT Equipment Move Request
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Classroom & Lab Technology

• Tech in Classrooms & Labs
• Lab Software Request
• Classroom/Lab Technology Requests
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IT Projects

Contact your IT Portfolio Manager for new project Requests.
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IT Governance

• Schedule a Meeting
• Office Supplies & Honor Drawer Items
• Request for New Self-Help Article
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Church Leaders

-Form to report technology issues for church leaders that meet on the BYUI campus.
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IT Security

• Cloud Vendor Security Review
• IT Security Related Requests
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Services (1)

IT Help

Please use this form to request help from the IT Service Desk team. For the fastest service during normal business hours (7:30 AM-8 PM, M-F), please call the IT Service Desk at 208-496-9009. Otherwise, feel free to request help through this form.