Communication Path
Communication paths for product changes and emergencies,…
- When do the owner, stakeholders, employees and students need to be notified?
- Path for back end issue - upgrades, bugs, ...
- Path for Interface issue - upgrades, bugs, ...
- Emergencies (major, minor)
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Involved in determining this - Corey Moore, Ben Wilson, Dane Bohman, Dean Allen
The process for incident/maintenance communication for I-Learn products and the roles of portfolio managers and system owners is highlighted in the IT Incident Management and IT Change Management documents which are linked here.
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Product Owner
The person who can make the ultimate decisions for the product - funding, road map, vision, governance and retirement.
- Please include name, email, phone, job title.
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Linda Munns
munnsl@byui.edu
208-496-3420
University Store |
Stakeholders
A person or group of people who have an interest in the product and its success. Can influence product decisions. Are impacted (directly or indirectly) by the product. e.g. requester, department, developer, ASE, portfolio manager, product manager
- Please include name, email, phone, job title.
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Stakeholders:
Platform Services Director
ASE List:
- Dane Bohman - bohmand@byui.edu / 208-496-7217
- Ben Wilson - wilsonbe@byui.edu / 208-496-1550
- Amber Gneiting - gneitinga@byui.edu / 208-496-7015
Director, Software Engineering
Portfolio Management
Academics Product Manager
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Audience
Who will use the product? (campus, online, pathway, Ensign, employees - more specific like - nursing students, specific department or course(s))
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Online and Campus |
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Purchasing
- Purchaser and requester information - name, email, phone
- Licensing (description of the license agreement - site license, per user, per computer, ...)
- How is the license renewed?
- Next renewal date?
- When should this product be reviewed again for purpose and outcome? Usually, this happens every 3-5 years.
- BYUI Purchasing Agent - name, email, phone
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Licensing Contract (How many licenses were purchased for the product?)
Pricing agreement
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Who is the contract contact? (Purchasing Department)
Name: Becki Lyn Skidmore
Email: skidmorebe@byui.edu
Phone extension: (208) 496-2350
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Other
- Product documentation (URL)
- Support and/or training documentation (URL)
- ASE - maintenance needs and yearly maintenance estimate
- Any custom code developed? (where can it be found)
- Is this ADA compliant (URL to their official vendor statement)
- Other
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Data
- Give description of all data and how it interacts with the university systems.
- List all university systems used.
- Installation instructions - URL or direction how to find the instructions.
- Who is responsible for installation - please include email, phone, job title.
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What system is this coming from (push/pull)?
Push Destination
Pull Source
canvas_course_id
canvas_user_id
Primary email
Full name
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