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Step-by-step guide for BYU-Idaho employees to map their department's shared I-Drive on Windows or Mac, plus fixes for common access errors.

- How to transfer files to OneDrive

- provides information on how to add Microsoft OneDrive and Office 365 OneDrive onto your Canvas submission page.

This help guide can help to train faculty and employees on how to use role manager and how to identify who to talk to in order to add users to access content.

- Ways to save files from vdi
- Transferring files from vdi to personal computer

- Quality antivirus software
- Recommended antivirus for Windows PC
- Recommended antivirus for Mac
- How to know your computer is infected
- How threats get on your computer
- How often you should back up your computer files

- Differences and preferences with OneDrive
- Common explanations for unable to save or backup item to OneDrive
- OneDrive security

- How can I keep my Mac safe
- Apple device specific threats

- Accessing on-campus drivers and programs from off-campus locations
- Using 2FA to access VPN

-Converted tier 1 KB to Help Guide
-Canvas discussion board uploading issue

- Alumni benefits and accesses

- Most common questions about Zoom
- G-Suite login questions
- Working from home FAQs

Steps to take when a file is missing from OneDrive.

- Zoom apps that have been approved for use with BYU-Idaho account

- Common questions about student remote resources
- Questions about Zoom, DUO, Proctorio, etc.