Name
Product Name

ALEKS helps students master course topics. Through this system, they can receive feedback, improve their knowledge retention and have a continuous cycle of mastery. 

• Approved - Campus
• Approved - Online
• Approved - Campus & Online
• Semi Approved - Individual only 

• When do the owner, stakeholders, employees and students need to be notified?
• Path for back end issue - upgrades, bugs, ...
• Path for Interface issue - upgrades, bugs, ...
• Emergencies (major, minor)

Involved in determining this - Corey Moore, Ben Wilson, Dane Bohman, Dean Allen

The process for communication about incidents or maintenance updates for I-Learn products is highlighted in the IT Incident Management and IT Change Management documents which are linked here. 

• IT Incident Management Standard 

• IT Change Management Standard 

For issues that cannot be resolved by an I-Learn Administrator contact our representative, Nhi Ramos, nhi@aleks.com. 

• Please include name, email, phone, job title.

Amy Hanks 

hanksa@byui.edu 

(208) 496-7710 (Landline) 

Faculty - Chemistry

• Please include name, email, phone, job title.

Stakeholders: 

• Brian Lemon 

  lemonb@byui.edu 

  208-496-7712 

  Chemistry Department Chair 

• Brenda Pincock 

  pincockbre@byui.edu 

  208-496-7701 

  Front Office Contact 

• Alan Dutson 

  dutsona@byui.edu 

  208-496-7640 

  Mechanical Engineering Department Chair 

• Liz Haley 

  haleye@byui.edu 

  208-496-7631 

  Front Office Contact

• Jason Rose

  roseja@byui.edu 

  208-496-7544

  Math Department Chair

Platform Services Director  

• Randy Beard, beardr@byui.edu, (208) 496-7090 

ASE List:

• Dane Bohman - bohmand@byui.edu / 208-496-7217 

• Ben Wilson - wilsonbe@byui.edu / 208-496-1550

• Amber Gneiting - gneitinga@byui.edu / 208-496-7015 

Director, Software Engineering 

• Doug Conway - conwayd@byui.edu / (208) 496-7056 

Portfolio Management  

• Campus - Kent Barrus - barrusk@byui.edu / (208) 496-7205  

• Online - Mike Wegner – wegnerm@byui.edu,  (208) 496-7250 

Academics Product Manager 

• Dean Allen - allende@byui.edu/ (208) 496-7211

Purchasing

• Purchaser and requester information - name, email, phone
• Licensing (description of the license agreement - site license, per user, per computer, ...)
• How is the license renewed?
• Next renewal date?
• When should this product be reviewed again for purpose and outcome? Usually, this happens every 3-5 years.
• BYUI Purchasing Agent  - name, email, phone

Licensing Contract (How many licenses were purchased for the product?) 

Licensing information for this product falls under the McGraw Hill site license 

Who is the contract contact? (Purchasing Department) 

N/A 

What is the technology use cap of this product? 

N/A 

• Product documentation (URL)
• Support and/or training documentation (URL)
• ASE - maintenance needs and yearly maintenance estimate
• Any custom code developed? (where can it be found)
• Is this ADA compliant (URL to their official vendor statement)
• Other

• Give description of all data and how it interacts with the university systems.
• List all university systems used.
• Installation instructions - URL or direction how to find the instructions.
• Who is responsible for installation - please include email, phone, job title.

Data 

• User ID (Numeric code specific to each student ex. #####) 

• Course ID (Numeric ID code to identify each course ex. #####) 

For additional data transfer information, please contact Ben Wilson (below) 

Push Destination 

•  Canvas course 

Pull Source  

• Canvas course

Vendor Account/Sales Rep
Please include Name, email, phone, job title.

Vendor Support Rep
Please include Name, email, phone, job title.