![](https://td.byui.edu/TDPortal/Images/Viewer?fileName=27e93cb0-ff16-40b8-bd43-bcb8c6e5645b.png)
Forgetting email on iPhone or iPad
1. Open the Settings app and tap Mail.
![](https://media.screensteps.com/image_assets/assets/005/001/408/original/mail_arrow.png)
2. Select your BYU-Idaho email account. These are often called Exchange or Byui.
![byui](https://media.screensteps.com/image_assets/assets/003/005/548/original/296df073-5dba-414d-94bb-5b8d2684acf6.png)
3. Tap Delete Account.
![delete account](https://media.screensteps.com/image_assets/assets/003/005/552/original/e30bae1d-9782-4e12-80f7-ef5ba54b5652.png)
4. Tap Delete Account in the pop-up to confirm.
![delete account](https://media.screensteps.com/image_assets/assets/003/005/545/original/790d2e14-681c-47eb-aecc-5ebf7624d95f.png)
Forgetting email on Android
1. Scroll down from home screen and tap the Settings icon.
![Quick settings](https://media.screensteps.com/image_assets/assets/003/893/949/original/1_1.png)
2. Scroll down and tap Accounts.
![Settings](https://media.screensteps.com/image_assets/assets/003/893/951/original/2_1.png)
3. Tap Office.
![Accounts settings](https://media.screensteps.com/image_assets/assets/003/893/953/original/3_1.png)
4. Select Remove account.
![Remove Office account](https://media.screensteps.com/image_assets/assets/003/893/955/original/4_1.png)
Contact Us
If you still need help, call us at (208) 496-9009 or start a Live Chat with us.
Hours of Operation: Mon - Fri 7:30 AM - 8:00 PM, Sat 10:00 AM - 4:00 PM Mountain Time
(excluding weekly devotional, forum hour, and University Recognized holidays)