1. Open the Microsoft Outlook app on your Mac.
   • You have to use the desktop application.
     • If you don’t have the desktop application installed, please use this link to download and install it. https://www.microsoft.com/en-us/microsoft-365/download-office
     • If you’re a BYU–Idaho alum, please submit a ticket to the BYU–Idaho Microsoft team to request access to a desktop license. Please use this link to submit a ticket: https://td.byui.edu/TDClient/79/ITHelpCenter/Home/?ToUrl=
2. Make sure your Microsoft email account is signed in and you can see your emails.
3. Look at the menu bar at the very top of your Mac screen > Click File > Look for Export
   • If Export is gray, you're likely using the newer Outlook interface. Click Help at the top of the screen.

• Look for an option such as Revert to Legacy Outlook or Legacy Outlook. If you see it, select it and allow Outlook to restart.

• In Legacy Outlook, make sure your Microsoft email account is added. Give Outlook time to synchronize your mailbox. You’ll be prompted to enter your Church account login information and complete MFA. Please enter your information and make sure you’re signed in.
• Go back to File > Export.

4. Make sure your Microsoft email account is signed in and you can see your emails
   • At the top of your Mac screen, click Outlook in the menu bar.
   • Select Settings.

• Click Accounts.

• You will see a list of all accounts currently added to Outlook.

• If the account you want to use isn’t listed, click the + sign in the bottom-left corner, select Add Account…, and enter your login information.

• Confirm that the Microsoft email account you want to export is listed and signed in.
• Return to Outlook and make sure you can see emails from that account.

5. The export window should open. Select the data you want to export. For your main goal, make sure Mail is selected. You can also select Contacts and Calendar if you want those backed up > Click Continue.

6. Give the file a recognizable name and save it to a location of your choice.> Click Save

7. Wait for Outlook to finish. If your mailbox is large, this can take some time. Don't Cancel Outlook during the export.

8. When Outlook says the export is complete, click Finish.

9. Open Finder and go to the location where you saved the file. In this example, I saved it in the Downloads folder.

 

10. Confirm that you see a file ending in .olm.

 

The steps for exporting an OLM file are now complete.